Design Operations Lead

We’re hiring a Design Operations Lead to join our Product Design team. In this role, you’ll build and scale the systems that help our design org move faster, deliver high-quality work, and operate with greater consistency.

You’ll partner closely with Design leadership, working day-to-day with the Head of Design. Key areas of focus include introducing and testing new workflows, strengthening planning and execution, and ensuring the team is set up to do its best work.

The base salary offered for this role and level of experience will begin at $165,000 and up to $215,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

• Build and scale operational systems that improve design velocity, quality, and consistency
• Partner with Product Design leadership to define and implement workflows and tools
• Oversee the health and effectiveness of the Product Design organization with a people-first approach
• Partner with the VP of Product Design to establish operating rhythms and leadership communications
• Drive clarity and alignment through planning, prioritization, and cross-functional coordination
• Define and track measurable goals and KPIs for the design organization
• Identify process gaps and continuously improve workflows to support a high-performing team
• Drive the adoption and integration of AI-powered tools and workflows to accelerate velocity, improve quality, and reduce operational overhead

• Led or scaled Design Operations, Creative Operations, or similar functions within a product-focused organization
• Built systems and processes that measurably improve team velocity, quality, and alignment
• Partnered closely with senior design leadership on org planning, operating rhythms, and execution
• Strong cross-functional instincts, with a track record of working effectively across Product, Engineering, and Design
• Implemented tools, workflows, or systems that drive operational efficiency at scale
• Comfort operating in ambiguity, with the ability to build from 0→1 and evolve systems over time

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.