Senior Manager, Fulfillment

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Quick Summary

Key Responsibilities

This role is expected to independently manage recurring fulfillment cadences, 3PL partner follow-up, KPI reporting, process controls, and order exception management.

Technical Tools

OtherManager

Who We Are

Chomps is America’s fastest-growing meat snack brand, redefining convenient snacking with a commitment to real ingredients and bold, satisfying flavors. Crafted from 100% grass-fed, grass-finished beef and venison, along with antibiotic-free turkey and chicken, each Chomps meat stick delivers 10+ grams of high-quality protein without sugar, hormones, soy, dairy, artificial preservatives, artificial nitrates, or MSG. Seasoned with a blend of flavorful herbs and spices, Chomps provides a nutritious protein snack for the whole family. As a minority-owned, family-operated, and B Corporation-certified business, Chomps prioritizes thoughtful sourcing and recently earned the non–ultra-processed food certification through the non-GMO project. Discover a new standard in snacking at www.chomps.com.

Traits of a Chompian

If you’ve been called scrappy, resourceful, and persistent, then you might just be a Chompian. You’re a team player who’s self-motivated and action-oriented. You’re committed to delivering efficiency and accuracy, and you happen to be great at proactive cross-functional communication. You’re a critical thinker and a natural problem solver who enjoys details, research, and data. You take initiative and complete ownership of everything you do, and you’ll go the extra mile for your team, consumers, and audience. You’re hungry to learn with a passion to grow and improve every day. You also take a keen interest in health, fitness, and nutrition. Sound like you? Then we want to meat you.

Responsibilities

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The Senior Manager, Fulfillment is responsible for managing day-to-day fulfillment execution and ensuring Chomps’ fulfillment network operates with accuracy, accountability, cost discipline, and scalability. This role translates established fulfillment priorities into clear operating routines, partner expectations, KPI reporting, and process controls across multiple distribution locations and 3PL partners. The ideal candidate brings strong fulfillment and 3PL management experience, understands order execution and can turn complex operational priorities into practical processes, measurable results, and clear cross-functional communication.

→7+ years of progressive experience in fulfillment, distribution planning, customer supply chain, logistics, or 3PL operations, including experience managing complex multi-node distribution networks.
→Demonstrated ability to manage 3PL partners, operational KPIs, QBRs, corrective actions, SLA follow-up, and fulfillment performance across multiple facilities or business channels.
→Experience with ERP, WMS, TMS, EDI, API, and order management systems; NetSuite experience strongly preferred.
→Proven ability to identify, design, and implement automation or process improvement opportunities that improve order accuracy, reduce manual work, accelerate cycle times, and strengthen operational visibility.
→Highly analytical and comfortable using data to make recommendations on allocation, cost-to-serve, service risk, inventory positioning, readiness gaps, and partner performance.
→Strong understanding of fulfillment and supply chain metrics, including OTIF, fill rate, order cycle time, inventory accuracy, warehouse productivity, cost-per-order or cost-per-case, 3PL SLA performance, chargeback exposure, and capacity utilization.
→Strong cross-functional leadership skills with the ability to influence Sales, Planning, Finance, Operations, Quality, Digital Transformation, and external partners without always having direct authority.
→Comfortable operating at both planning and execution levels, moving from operational readiness and issue resolution to SOP development, partner follow-up, and process improvement.
→Excellent written and verbal communicator with the ability to translate operational complexity into clear recommendations, leadership-ready updates, and partner-facing expectations.
→Entrepreneurial, proactive, and process-oriented; energized by building scalable systems, improving ways of working, and creating structure in a high-growth environment.
→People leadership experience preferred, including coaching, prioritization, ownership setting, and development of team members.
→Willingness to travel up to 30% to distribution centers, partner sites, customer meetings, and cross-functional business reviews.

The salary range for this role is $130,000 - $140,000 + 20% annual bonus

What We Offer

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✓Our salary ranges are based on verified market data and our philosophy of paying competitively for our size and industry

✓Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company

✓In addition to base salary, full-time team members receive medical, dental, and vision insurance, 401K 6% match, and monthly reimbursements for wellness and home office.

✓Ability to make an impact: Join a rapidly growing and entrepreneurial-spirited team at a pivotal point to positively impact the food industry.

✓Opportunities to grow: Advance within Chomps quickly based on outstanding performance.

✓Unlimited PTO and 15+ paid holiday days. Hybrid & flexible remote schedule. Chicago office open to those in the area.

✓Paid maternity and paternity leave.

✓Bi-annual total team in-person activities.

✓Company-wide Continual Education budget.

✓Unlimited snacks: Enough meat sticks that if you wanted to eat your body weight in them you could (no judgment here).

It has come to our attention that fraudsters have been posing as Chomps employees or recruiters and contacting job-seeking candidates regarding potential job opportunities. These fraudulent messages sometimes include a request for payment and confidential personal information. Please note that the Chomps recruiting process does not include asking candidates for payments or other confidential financial information. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles: https://chomps.com/pages/chomps-careers. If you have questions please email us at people@chomps.com