Revenue Enablement Program Manager, Client Experience (CX)

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

 

We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash. 

 

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

 

We’re looking for a strategic, data-driven Revenue Enablement Program Manager, Client Experience (CX) to accelerate the performance of our CX organization. This role sits at the intersection of CX, Sales, Product, Marketing, and Revenue Operations and is responsible for translating go-to-market strategy into measurable behavior change.

The Revenue Enablement Program Manager, CX is responsible for driving the strategy, development, and execution of enablement programs that improve the performance of Account Managers and Customer Support teams. This role operates as a strategic business partner to Customer Experience leadership, ensuring teams are equipped with the knowledge, tools, and skills needed to deliver exceptional customer outcomes, drive retention, reduce churn and increase customer lifetime value.

This individual will own end-to-end program execution—from needs assessment through rollout and measurement—while building scalable systems that support onboarding, product adoption, and ongoing skill development. This is a highly cross-functional, high-visibility role for someone who thrives in fast-moving environments, knows how to influence senior stakeholders, and can connect enablement efforts directly to business outcomes.

 

This position will report to our Director of Revenue Enablement. No direct reports.

 

This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

 

 

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

 

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

 

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

 

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.