Customer Service - Customer Solutions Specialist

PRIMARY DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  The duties and responsibilities regularly performed for this position are: -Support all aspects of customer support including generating sales quotations, producing customer status reports, and transparent communication. -Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stake holders to ensure resolution. -Handle customer related issues through resolution and establish positive rapport with customers through routine and transparent communication. -Document and maintain data integrity of sales records, customer records, etc. -Support and conform to all organization’s compliance requirements, e.g., export controls, business ethics, etc. -Work with production / procurement / planning / quality to meet project delivery requirements -Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed to include being the “Voice of the Customer” internally.  -Responsible for taking lead roles in handling/researching difficult issues and problems in day-to-day customer inquiries -Identify process and procedure improvements necessary to increase efficiencies and the customer experience. -Demonstrate the ability to effectively participate in a team environment that promotes the company’s goals and objectives with a positive attitude. -Embrace/implement continuous improvement and lean principles in all activities -Ensure compliance with Quality Control Manual (QCM) -Work safely following all Company health, safety and environmental policies while performing job duties -Demonstrate high ethical standards and integrity set forth in Corporate Code of Ethical Standards -Regular and reliable attendance    EDUCATION AND WORK EXPERIENCE:    The specific EDUCATION and/or EXPERIENCE requirements of this position are:  -Able to read/write in English -Bachelor’s / Associates Degree preferred and 3 year experience in customer service or equivalent experience -Aerospace or manufacturing experience preferred    -The specific SKILLS and KNOWLEDGE required for this position are: -High degree of professionalism with a focus on customer care -Advanced computer skills to include Microsoft Office -High attention to detail with excellent organizational skills -Problem-solving abilitiesAbility to improve and develop new business processes -Excellent communication skills, both written and oral -Ability to work effectively individually or as part of a team -Positive Attitude     This is an onsite position. This position does not offer relocation.