[Job - 29914] Support Analyst Mid, Brazil

At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.

With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.

We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.

As a Support Analyst Mid, you will play a vital role in our Global Sustain team, supporting our client's applications, which are recognized internationally. You will engage directly with the client, offering a unique opportunity to enhance your English skills daily while ensuring high-quality service and operational improvement.

• →Provide Level 2 (L2) service support and troubleshoot incidents efficiently.
• →Collaborate with the Global Sustain team to enhance client applications.
• →Investigate incidents and analyze logs to identify root causes and implement solutions.
• →Communicate effectively with team members and clients to ensure clarity and understanding.
• →Proactively seek solutions to prevent recurrence of known issues.
• →Utilize your autonomy to contribute to process improvements and client-related challenges.
• →Maintain a positive team environment, embracing new challenges and continuous learning.

• Advanced proficiency in English.
• Knowledge of ITSM / ITIL.
• Familiarity with ServiceNow.
• Strong capability for incident investigation.
• Proficient in analysis and interpretation of logs.
• Experience in querying databases.

• Experience in using and creating service scripts.
• Familiarity with supporting complex technical solutions from multiple suppliers.
• Experience with React Native.

At CI&T, we are driven by Collaboration, Innovation, and Transformation, and we leverage AI to empower our teams and enhance client experiences. Join us to make a meaningful impact and grow your career in a dynamic environment that values your contributions.