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Cimgroup3mo ago

Manager, Applications Support (IAM)

United StatesLos AngelesFull Timemid
OtherIT & AdministrationManager
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Quick Summary

Overview

ABOUT CIM GROUP: CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets,

Technical Tools
OtherIT & AdministrationManager
ABOUT CIM GROUP:
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:

The Manager of Applications Support is responsible for leading and managing application support services and identity management across the organization, including enterprise, productivity, and business-critical applications, to ensure reliable, high-quality technology services that enable daily operations. This role provides service ownership for the application portfolio, overseeing support delivery, vendor coordination, and continuous improvement aligned with ITIL-based service management practices. In addition, the manager is accountable for strengthening and maturing identity and access management practices to ensure consistent, secure, and auditable access to applications and services. The position leverages tools such as ServiceNow to optimize incident, request, and knowledge management, develops team capabilities, and ensures timely issue resolution to support business continuity and a positive user experience.

  • Own service delivery for the organization’s application portfolio, including enterprise, productivity, and business applications (e.g., Yardi, Tenrox, Emburse, Deal Manager, Microsoft 365, and other SaaS platforms).
  • Serve as application service owner, accountable for availability, performance, support models, and escalation management.
  • Participate in application onboarding, lifecycle management, upgrades, integrations, and decommissioning.
  • Partner with business stakeholders to understand application needs, prioritize enhancements, and resolve recurring issues.
  • Coordinate with vendors and internal teams to ensure effective support and issue resolution.
  • Establish standards for application support, documentation, ownership, and knowledge management.
  • Oversee support for end‑user productivity and collaboration tools.
  • Own software licensing and entitlement management, including usage monitoring and cost optimization.
  • Ensure users have timely, appropriate access to applications while maintaining control and visibility.
  • Partner with procurement and vendors on renewals and licensing strategy.
  • Improve and formalize IAM processes that support application access and user productivity.
  • Own and enhance identity lifecycle management (joiner, mover, leaver) in coordination with HR and IT teams.
  • Administer and evolve identity services including Microsoft Entra ID (Azure AD), AD Connect, and related tools.
  • Define and maintain role‑based access standards aligned to applications and job functions.
  • Support access reviews, audits, and least‑privilege initiatives in collaboration with Security and Compliance.
  • Identify opportunities to improve automation, consistency, and reliability in access provisioning.
  • Direct supervision of IT Application Support team.
  • Responsible for hiring, performance evaluations, training, and career development.
  • Establish team goals and KPIs aligned with organizational objectives.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 6+ years of experience in IT support operations, with at least 3 years in a leadership role.
  • Strong understanding of ITIL framework; ITIL Foundation certification preferred.
  • Experience leading or providing application support.
  • Working knowledge of identity and access management concepts and user lifecycle processes.
  • Hands‑on experience with Microsoft Entra ID (Azure AD) and Active Directory.
  • Hands-on experience with ServiceNow or similar ITSM platforms.
  • Experience supporting Windows environments, desktop hardware, and enterprise applications.
  • Experience with Yardi, Tenrox, Emburse, Deal Manager is preferred.
  • Proven ability to manage and develop technical teams in a fast-paced environment.
  • Excellent communication, problem-solving, and organizational skills.
  • Experience working in a multi-site or remote support environment is a plus.

    • Listing Details

    Posted
    January 10, 2026
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    23%
    Scored at
    April 25, 2026

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