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Cimgroup4mo ago

Resident Services Specialist

United StatesLos AngelesFull Timemid
OtherResident Services Specialist
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Quick Summary

Overview

ABOUT CIM GROUP: CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets,

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OtherResident Services Specialist
ABOUT CIM GROUP:
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:
The Resident Services Specialist will provide comprehensive administrative support to the property management team across multiple states within our multi-family portfolio and handle resident complaints with professionalism and empathy. This role requires excellent organizational skills, attention to detail, and the ability to effectively communicate with residents and team members.
  • Provide administrative support to the property management team, including scheduling, filing, and correspondence.
  • Handle resident complaints and inquiries, ensuring timely and satisfactory resolution.
  • Maintain accurate records of resident interactions and complaints.
  • Assist with lease administration, including preparing lease documents and processing renewals.
  • Coordinate maintenance requests and follow up with residents to ensure issues are resolved.
  • Serve as back-up to the leasing team with application processing and move-in procedures.
  • Coordinate the move-out process which includes but is not limited to:
  • Processing final account statements / DA’s.
  • Partner with the onsite team to gather documents for move-out charges, address forwarding, move-out photos, etc.
  • Prepare and distribute resident communications, such as newsletters and notices.
  • Assist with organizing resident events and community activities.
  • Conduct rental insurance audits.
  • Perform other administrative duties as assigned.
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Minimum of 2 years of administrative experience, preferably in the real estate or property management sector.
  • Strong customer service skills with the ability to handle complaints professionally and empathetically.
  • Excellent organizational and time management skills.
  • Proficiency in Microsoft Office Suite and property management software.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Knowledge of multi-family real estate operations is a plus.

    • Listing Details

    Posted
    December 17, 2025
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    23%
    Scored at
    April 25, 2026

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