AVP, Digital Asset Custody Operations

Citi is revolutionizing the future of digital asset management and blockchain integration. The Investor Services business is dedicated to building innovative solutions that redefine security, efficiency, and accessibility in the digital economy. Join a team where innovation is not just a buzzword, but the core of our DNA. Shape your Career with Citi Investor Services Operations comprises of multiple operations groups supporting our Custody (Global and Direct), Funds and Execution Services businesses. This new and exciting space for our clients where our business is looking to lead the way. We’re currently looking for a high caliber professional to join our team as AVP, Digital Asset Custody Operations. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: * Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. * We empower our employees to manage their financial well-being and help them plan for the future. * Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. In this role, you’re expected to: ​ The Assistant Vice President leads a settlement operations team responsible for the accurate, timely, and secure processing of digital asset transactions. This role combines operational oversight, people leadership, and subject matter expertise in blockchain-based settlement processes. The AVP ensures risks and controls are effectively managed, documentation is complete and audit-ready, and process issues are resolved promptly with preventive measures implemented. The role also supports senior management in delivering strategic initiatives and operational enhancements. Key Responsibilities • Oversee the end-to-end digital asset settlements process, ensuring timely and accurate execution of all transactions. • Act as the Subject Matter Expert (SME) for digital asset settlements, providing operational guidance and resolving complex transaction issues. • Lead and mentor settlement analysts, ensuring adherence to internal procedures, control frameworks, and quality standards. • Manage escalations, settlement failures, and process disruptions, implementing root cause analysis and preventive action plans. • Maintain comprehensive process documentation, ensuring all records meet audit and compliance requirements. • Monitor process metrics and operational dashboards to identify risks, inefficiencies, and improvement opportunities. • Collaborate with internal stakeholders, including technology, product, risk, and compliance teams, to address operational challenges and system enhancements. • Support senior management in executing strategic initiatives, change programs, and special projects. • Ensure the team remains up-to-date with industry developments, regulatory changes, and evolving blockchain settlement practices. • Foster a culture of accountability, operational excellence, and continuous improvement within the team. • This team operates within a 24/7 shift model to ensure continuous operational coverage. As a successful candidate, you’d ideally have the following skills and exposure: ​ • Bachelor's/University degree or equivalent experience. • Minimum 7-10 years of experience in securities settlements, with hands-on experience in digital asset settlements or strong product knowledge of digital assets • Proven track record in leading operational teams and managing high-volume, high-value transactions • Deep understanding of blockchain transaction flows, settlement finality, and custody infrastructure preferred • Proficiency in reconciliation tools, blockchain explorers, and settlement tracking systems preferred • Advanced Microsoft Excel skills for operational reporting and analysis • Excellent problem-solving and decision-making abilities • Ability to manage operational risk and maintain control discipline • Effective communication and stakeholder management skills • Adaptability to fast-evolving digital asset technologies and processes • Flexibility regarding working hours and working days (including week-ends) - Shift Timing: US Shift - 6:30 PM IST - 3:30 AM IST This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ​Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today! \------------------------------------------------------ ## Job Family Group: Operations - Core \------------------------------------------------------ ## Job Family: Operations Project Management \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Most Relevant Skills Please see the requirements listed above. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.