Controls Testing Utility - Strategy, Governance & Automation

Job Description \- The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the business. It comprises of four groups: (1) Control Assessment, (2) Call Listening, (3) Central Testing, and (4) Strategy, Governance & Automation (SG&A). The Control Assessment and Central Testing functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope of CTU - this includes control design assessment (CDA), development of tools for operational effectiveness monitoring (OEM) and operational effectiveness testing (OET), assessment of the design of the OEM & OET tools (MDA & TDA), execution to the OEM & OET activities, and disposition of the exceptions identified through the M&T activities. The Central Testing function is primarily based out of Citi Service Centres in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The Strategy & Governance (S&G) function within the Central Testing organization is responsible for driving the strategy and defining the operating model for the Central Testing function in coordination with the SG&A Lead for the Central Control Capabilities organization. The Strategy & Governance C13 will report into the Head of the SG&A India function and will be accountable for the following key activities - • Coordinate engagement with second line, third line, and local regulators Training & Talent Development • Lead the development of a comprehensive training curriculum for all staff across the Control Assessment and Central Testing functions with appropriate coverage of both business/function and testing knowledge. • Assess opportunity for external certification of all staff across the Control Assessment and Central Testing functions, within a comprehensive talent development program. • Proactively identify and respond to emerging learning needs within the Control Testing Unit (CTU) by organizing specialized training and discussion sessions. Role & Responsibility •Oversee and strategically guide the Learning and Development program, ensuring alignment with CTU's objectives and the continuous growth of global colleagues. •Manage and prioritize multiple initiatives concurrently, demonstrating strong organizational skills and the ability to balance diverse critical tasks. •Ensure all program deliverables and commitments are met on time and to the highest quality standards, maintaining a focus on execution and results. •Foster effective relationships and collaborate with diverse global stakeholders to drive various learning initiatives and achieve shared goals. •Lead, mentor, and motivate a high-performing team, fostering an environment of growth, accountability, and excellence. Qualifications and Competencies - • Min 10-12+ years of experience leading strategy, governance, transformation or relevant roles in financial services. • In-depth knowledge of the operational & compliance risk management framework (Manager’s Control Assessment) and experience in design and/or assessment of controls. • Strong analytical skills; ability to ask insightful questions, break down challenges into workable components, and draw meaningful conclusions. • Understanding of Citi’s businesses and products and their risk profiles across multiple geographies is a plus • Strong written and verbal communication skills needed for influencing senior management decisions. • Capable of providing thought leadership towards optimization of control practices for the business as well as the resolution of cross business issues. Ability to connect the dots across multiple processes and risks to help identify thematic concerns. • Well versed in developing new ideas and improving current processes and proactively engages business and functional managers to mitigate risks. • Requires an ability to challenge existing conventions and make recommendation for risk remediation. • Able to identify trends and themes from high volume information sources and synthesize reports for easy consumption of senior business managers. • Skilled at building partnerships across functions and regions; collaborates well with others with experience working in cross-cultural global teams. • Ability to lead planning, directing and coordination of day-to-day activities to deliver key project(s), with management of critical path. • Ability to influence seniors and stakeholders outside of your span of control. Candidate must be comfortable switching topics and working across several working groups. Education • Bachelor's/University degree is required; Master's degree is preferred - •Desired Project management and governance experience with demonstrated ability to achieve and exceed critical milestones •Must have Outstanding leadership, communication, and influencing skills as this leader will work with senior leaders, business partners on a regular basis. •Ability to foster working relationships with other leaders across multiple lines of business •Demonstrated judgement and critical thinking skills •Management of a global operations and a complex environment that includes global teams •Strong sense of accountability and ownership, with strong results orientation •Demonstrated understanding of operational risk and gap identification \------------------------------------------------------ ## Job Family Group: Controls Governance & Oversight \------------------------------------------------------ ## Job Family: Quality Assurance, Monitoring & Testing \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Most Relevant Skills Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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