Operations Support Manager, AVP – Wealth Platforms

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network. We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Operations Support Manager, AVP – Wealth Platforms - C12- Hybrid (Internal Job Title: Ops Sup Manager -C12) based in Changi Business Park Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. • (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. • We have a variety of programs that help employees balance their work and life. The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. In this role, you’re expected to: • Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams • Perform 3rd party management tasks for outsourced vendors / service providers. • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs • Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures • Contribute to development of new techniques, models, and plans within area of expertise • Facilitate alignment of the Operations Support infrastructure through focused technologies and processes • Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures • Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations • Has the ability to operate with a limited level of direct supervision. • Can exercise independence of judgement and autonomy. • Acts as SME to senior stakeholders and /or other team members. • Ability to manage teams. • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. As a successful candidate, you’d ideally have the following skills and exposure: • 5-8 years of experience managing a team • Experience in analyzing business requirements, developing test plans, and discrepancy resolution • Ability to work unsupervised and adjust priorities quickly as circumstances dictate • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements • Self-motivated and detail oriented • Proven organization and time management skills • Demonstrated problem-solving and decision-making skills • Consistently demonstrates clear and concise written and verbal communication skills • Bachelor’s degree/University degree or equivalent experience Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei \------------------------------------------------------ ## Job Family Group: Operations - Core \------------------------------------------------------ ## Job Family: Operations Support \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Most Relevant Skills Please see the requirements listed above. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.