Rec & Proofing Representative

The Rec & Proofing Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures. In this role, you’re expected to: * Responsible for daily/weekly/monthly reconciliation of ICG/GCG/Internal accounts of various products assigned by the team-head * Follow up/Escalate with responsible business units on outstanding breaks according to internal procedure * Respond to customer enquiries in a timely and professional manner * Report SLA and/or other risk control breaches to the team-head for timely investigation and escalation * Strictly follow SOPs in daily/weekly/monthly reconciliation * Participate in self-paced online training or organized classroom training to up-scale one's technical skills * Adhere to Citi Code of Conduct and information security policies * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. As a successful candidate, you’d ideally have the following skills and exposure: * 2-4 years relevant experience in account reconciliation, Finance, Operations in a financial institution preferred * Consistently demonstrates clear and concise written and verbal communication skills * Proficient in Microsoft Office with an emphasis on MS Excel * Self-motivated and detail oriented * Service oriented with a distinct team-work attitude and ability to attend to details at work * Able to work under pressure Education: * High School diploma or equivalent \------------------------------------------------------ ## Job Family Group: Operations - Transaction Services \------------------------------------------------------ ## Job Family: Reconciliation and Proofing \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Most Relevant Skills Please see the requirements listed above. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.