Senior Manager of News Editorial

• →

  Own day-to-day operations of Citizen's 24/7 Mission Control — scheduling, shift coverage, escalation, and performance standards

• →

  Lead, coach, and develop a team of Mission Control Specialists responsible for real-time incident evaluation, communication, and community engagement.

• →

  Be present and available: this is a hands-on role; your team works around the clock and they need a manager who shows up

• Lead the real-time evaluation and distribution of 20,000+ daily incidents across police/fire radio, user reports, live video, and other public safety signals

• Set and enforce standards for what gets distributed, to whom, and how — with speed, accuracy, and editorial judgment in balance

• Identify and act on opportunities to use Citizen's platform — push notifications, live experiences, and community engagement tools — to connect users, responders, and communities in ways that improve public safety beyond traditional news distribution.

• Establish standards for how the team interacts with the public during active incidents, balancing speed, accuracy, and safety

• Define and oversee the standards, process, and quality controls behind the 29M+ push notifications sent daily by our 24/7 team.

• Build a culture of continuous improvement; at 29M+ push notifications daily, the margin for error is low.

• Serve as a primary editorial voice in the design and improvement of AI-assisted incident evaluation, summarization, and notification workflows.

• Partner with Product, Engineering, and the Head of Real-Time Safety Operations to evolve AI-assisted workflows for incident prioritization and amplification

• 6+ years leading breaking news, assignment desks, newsrooms, public safety communications, or other high-intensity 24/7 operations where sound judgment under pressure is essential.

• Has built or improved an incident response protocol, editorial standard, or operational workflow under real pressure — and can walk us through it

• Sees beyond distribution: identifies moments where Citizen's platform can do more than inform — it can connect and protect beyond traditional news reporting

• Strong leadership and coaching experience, with a track record of developing high-performing teams in shift-based or always-on operations.

• Fluency with AI-assisted tools and a demonstrated ability to collaborate with Product and Engineering to improve editorial or operational workflows.

• Strong operational mindset with experience using data to improve quality, speed, and team performance.

• Excellent written and verbal communication skills, with the ability to communicate clearly and concisely during rapidly evolving situations.

• Flexible, adaptable, and able to manage multiple priorities in a rapidly changing environment.

This role offers a base salary of $160,000–$190,000 per year, plus equity.

Compensation & Benefits
We offer competitive salary, equity, and a full benefits package, including:

• At least one fully employer-sponsored medical plan option

• Dental and vision coverage, with a small employee contribution

• Unlimited PTO

• Up to 14 weeks paid parental leave (for all parents)

• Monthly tech stipend

• Free mental health support

• Hybrid work environment + catered lunches (NYC HQ)

Diversity, Equity & Inclusion at Citizen
Citizen is an equal opportunity employer. We’re building a team that reflects the diversity of the communities we serve — across race, gender identity, sexual orientation, age, ability, and background.

We know that diverse teams make better decisions and build more effective products. If you don’t meet every listed qualification, we still encourage you to apply. Skills, potential, and lived experience matter.