City of Baltimore, Mayor's Office of Employment Development

JOB SUMMARY:

As a Field Service Technician, your focus lies within our Field Service Department, where your primary role involves troubleshooting and repairing equipment and systems on-site with minimal supervision. Beyond technical prowess, your proficiency in communication and management is crucial for successfully completing assignments and fostering positive client relationships. You'll also play a pivotal role in creating precise labor and material requirements, essential for generating accurate repair estimates. Your multifaceted skill set and dedication to excellence ensure efficient field operations and client satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Flexibility to work on a variety of equipment and machines

Knowledge of rigging and how to safely remove cylinders, pumps, and motors from a variety of machines and systems

Decerning conversations with customers to understand issues and how to proceed with repairs and diagnosing

Plan travel to arrive to customer locations on time

When components are brought back to the shop, follow check in procedure, work with prospective department for time frame, work needed for repairs, and technical abilities

Answering phone calls from customers and have a full description of work scope, people needed, and parts/tools required before ending conversation

Assist departments when not on call

Work with parts department to have purchase item when on job site.

Write efficient and effective estimates for all jobs with detailed work scopes and time schedule

Set up and take down work sites efficiently

Clean as work is completed

Any other assignments and duties given by the President or Manager.

SKILLS SETS & EQUIPMENT PROFICENCY:

Ability to identify and know function of hydraulic components

Ability to identify correct parts and components from parts books and repair manuals

Ability to identify and specify standard size hydraulic fittings and adapters

Basic knowledge of AC and DC circuits

Bend hydraulic tube assemblies

Correctly take oil samples from hydraulic system

Fabricate hydraulic tube assemblies

Fabricate hydraulic hose assemblies

Match Marking

Operate 25,000# lift

Operate stationary hose crimpers

Operate portable hose crimpers

Operate forklift

Operate overhead cranes.

Operate steam cleaner

Operate pressure washer

Operate company vehicle safely

Use of basic mechanics hand tools

Use of dial calipers and micrometer

Use of multi-meter

Use of dielectric tester

Use of pin burner

Use oil tester

Use of auxiliary power unit

Use of flushing cart

Use of flow tester

Use of flow meters

PHYSICAL REQUIREMENTS:

Standing

Kneeling

Squatting

Walking

Stairs

Sitting

Lifting – up to 50 lbs.

Climbing.

Pulling/Pushing

Carrying

Reaching

Grasping

ADMINISTRATIVE REQUIREMENTS:

Job Estimating

Parts Inspection

Time Clock

SPECIAL CONSIDERATIONS/REQUIREMENTS:

Clean Driving Record

Time Management abilites

Work site proficiency

Mechanic, Field Service
Reports to: Service Manager
Department: Field Service
Work Time: 7 am- 3:30 pm; Lunch 11:30 am – 12:00 pm
Date: 1/31/2024

PAY GRADE: T9-T10

EDUCATIONAL REQUIREMENTS:
High School Diploma or GED Certificate

MECHANICAL/TECHNICAL REQUIREMENTS:
Bennett Mechanical Aptitude: 80 or above
Basic Hydraulic Class (BHI)
Advanced Hydraulic Class (BHI)
40 Hours Service in Cylinder Department
40 Hours Service in Pump Department
40 Hours Service in Mobile Department
Seal Identification & Sizing Class
Parker Hydraulic Fitting Identification & Sizing Class
Parker Hose Crimp Class

SAFETY COURSE REQUIREMENTS:
OSHA 30-Hour General Industry Training Course
MSHA Part 46 Training (as required)
CPR & First Aid