Job ID #32082: Manager, Departmental Planning, Performance and Continuous Improvement

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32082: Manager, Departmental Planning, Performance and Continuous Improvement
• Union: Non-Union
• Job Description ID #: A10914
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city
  by 4:00 p.m. on July 15, 2026.
• Vacancy type: This posting is for an existing vacancy 
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  

SUMMARY OF DUTIES

Reporting to the Director Corporate Asset Management, the Manager will assume lead accountability for developing and managing programs and processes with the objective of driving change that will positively affect the performance of the City and Public Works portfolio and enhance public service to the community. Areas include continuous improvement, performance measurement, quality management, corporate asset management, and sustainability.

 

RESPONSIBILITIES

 

Continuous Improvement

Lead the development, implementation and management of a Department-wide continuous improvement program by providing support and guidance to process owners and Departmental management through the identification of improvement-oriented initiatives and undertaking projects.

Conduct process audits to document and identify opportunities for performance improvement throughout the entire portfolio of Public Works including operational, planning, and engineering functions.

Provide leadership and facilitate staff development in the utilization of problem solving and priority setting tools for the execution of breakthrough projects.

Establish justification for Continuous Improvement efforts and link to Divisional Operational Plan objectives, Departmental Business Plan objectives, and the City’s Strategic Plan.

Prepare and present reports on efficiency and effectiveness activities and plans to Council and senior levels of staff.

Maintain appropriate documentation which clearly illustrates project progress and success at completion.

Participate in medium to large-sized strategic projects.  Analyze, re-engineer and implement streamlined business processes to optimize workflows.

Coordinate and manage projects effectively and ensures they are delivered on time, on budget, and to agreed quality standards.

Participate in defining project scope and champion stakeholder needs; Develop comprehensive business requirements, project charters and establish key deliverables and success metrics.

Identify and mitigate project delivery, schedule, and operational risks.

Regularly communicate/interface and build strong relationships with all appropriate stakeholders and project team members.

 

Performance Measurement

Make recommendations to the General Manager respecting key performance indicators important to the Department with an emphasis on dashboard style reporting.

Use statistical analysis to identify performance trends and make recommendations for project opportunities/enhanced services based on verified data testing.

Develop and deploy key performance indicator (KPI) metrics and ensure ongoing tracking, and implementation of corrective actions.

 

Quality Management

Lead the development, implementation and management of a Quality Management framework and program for the Public Works Department

Provide leadership relative to quality management initiatives throughout the Public Works Department acting as internal consultant for the development of documents control systems, policy development and assisting Divisions as representative of the General Managers office.

Develop framework for the implementation of quality management style processes throughout Public Works.

Initiate and deliver a document control system.

Initiate and deliver a comprehensive operating procedures regime for Public Works.

Develop internal audit regime to ensure compliance with regulation and conformance with quality management framework.

 

Corporate Asset Management

Accountable for planning and leading Corporate Asset Management and strategic capital planning initiatives for the City in collaboration with other Departments, ensuring asset management activities are consistent throughout the organization and aligned with the organizational strategic plan, including development of asset management policies and procedures, business plans and strategic objectives.

Lead the development of a framework for annual asset management reporting throughout Public Works.

Lead and plan the integration of an asset management information system in support of asset performance analysis, risk management and decision making that is consistent, sustainable, and measurable, City-wide.

Facilitate the integration of asset management data and principles in financial budgeting processes and tools including GIS, decision support systems, enterprise asset management, and other work management systems in the context of creating asset management plans including spatial performance, condition, risk, and historical data.

Provide leadership, inspiring enthusiasm, motivation, and commitment to support staff to achieve high levels of performance and compliance with regulations for all City services and asset types including natural assets.

Assist in the preparation and monitoring of the operating budget in accordance with established procedures.

Assist and participate in the development and preparation of the capital budgets in accordance with established corporate and divisional procedures. Recommend future budget appropriations.

Ensure compliance with rules, regulations, procedures, policies, and safe working practices.

Performs other duties as assigned which are directly related to the responsibilities of the position.

 

Sustainability

Support the Departmental sustainability program including strategic and tactical climate change activities.

Direct the coordination of plans and reporting to ensure that Public Works is proactively addressing and developing policies and procedures to reduce Public Work’s greenhouse gas and climate change impacts.

Support planning functions for climate actions to protect residents and critical infrastructure systems.

QUALIFICATIONS

1. Considerable experience related to the duties listed above, normally acquired through the completion of a University Degree or Diploma in Engineering, Sciences, Quality Assurance, Operations Management, or related discipline. Considerable experience in performance measurement, process engineering and managing continuous improvement initiatives. Candidates with equivalent combination of education and experience will be considered.
2. Demonstrated experience leading in an operational environment.
3. Solid project management and change management skills with a strong ability to design appropriate strategies to achieve desired results.
4. Demonstrated experience developing and implementing strategic and operational plans.
5. Strong negotiation, facilitation, coaching and performance management skills, adept with leading a team of professionals to achieve desired results coupled with highly developed negotiation and facilitation skills and the ability to present information to varied audiences.
6. Excellent communication skills (both oral and written), with the ability to communicate with all levels of staff, stakeholders, and the general public.
7. Excellent presentation and facilitation skills.
8. Ability to analyze problems/opportunities for efficiencies and make recommendations for improvements.
9. Demonstrated experience with quality management systems, preferably in a leadership role.
10. Lean Six Sigma certification is desired, Black Belt certification preferred with practical experience in process improvement and/or the water industry.
11. Ability to prepare complex statistical reports and efficiency calculations.
12. Demonstrated knowledge of applicable legislation, municipal government organization and structure, industry standards, issues, and communities served.
13. Practical experience conducting audits within a quality management system.
14. Practical experience with documents control systems.
15. Detail oriented with exceptional planning and organizational skills, with the ability to manage multiple assignments.
16. A team player with excellent customer service and interpersonal skills, able to respect and deal with highly confidential and sensitive issues.
17. Intermediate to Advanced skills in Microsoft Applications (Word, Excel, PowerPoint, Visio, and Project).

 

 

THIS POSITION REQUIRES A VALID CLASS “G” DRIVER’S LICENCE AND PROOF THEREOF IS REQUIRED AFTER HIRE.

 

SALARY:

Salary Grade 8

HOURS:

35 per week

 

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.