AI Product Engineer

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

As an AI Product Engineer, you will build and improve full-stack product features that help deliver reliable, scalable experiences in a production SaaS environment. You'll combine product engineering fundamentals with AI-enabled functionality to create thoughtful solutions, strengthen system reliability, and continuously improve the customer experience through feedback and iteration.

• →Design, develop, and deploy end-to-end product features across the full stack, including frontend interfaces, backend services, APIs, and AI-enabled functionality.
• →Build and maintain scalable backend services and data models that support a multi-tenant SaaS application.
• →Integrate LLM-based features into product workflows with attention to cost, latency, and reliability in production environments.
• →Use agentic coding tools such as Claude Code, Cursor, or similar solutions as part of the development workflow and help improve engineering practices.
• →Evaluate emerging AI and software development tools and recommend practical improvements where they can add value.
• →Partner with product, design, and other cross-functional teammates to deliver features aligned to user needs and product goals.
• →Use customer feedback to refine features, identify issues, and guide continuous product improvement.
• →Implement logging, monitoring, and observability practices to troubleshoot issues using production data and system metrics.
• →Develop and maintain test coverage, including basic evaluation methods for AI-driven features to support reliability and accuracy.
• →Document system components, APIs, and development workflows to improve maintainability and knowledge sharing.

• 2+ years of experience shipping production software as a full-stack engineer.
• Backend development experience in a typed language such as Go, Python, TypeScript, or a similar language.
• Some experience integrating LLM APIs into real-world projects, such as streaming, structured outputs, or basic retrieval-augmented generation (RAG).
• Experience working in AWS environments and troubleshooting with logs and monitoring tools such as CloudWatch.
• Hands-on experience using Claude Code, Cursor, or equivalent agentic coding tools in a software development workflow.
• Working knowledge of HTML and JavaScript.
• Strong problem-solving skills, sound judgment, and the ability to learn unfamiliar systems quickly.
• A product mindset with attention to user experience, continuous improvement, and customer feedback.
• Strong communication skills and a willingness to engage with customers.
• Bachelor's degree in Computer Science, Engineering, or a related field preferred, or equivalent work experience.

• Opportunity to work at the intersection of product engineering and applied AI
• Chance to build real, customer-facing features in a production SaaS environment
• Ability to shape how AI is used within live product workflows
• Strong fit for someone who enjoys full-stack development and hands-on problem-solving
• Exposure to emerging tools and evolving engineering practices
• Visible impact through fast iteration, customer feedback, and continuous product improvement

• Take Home Technical Assignment
• Introductory call with Talent Acquisition
• Interview with the Hiring Manager
• Panel Interview with CivicPlus team members, including an interview project activity
• Offer

Note: The process may vary slightly depending on the role.

CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.

This position will remain open until May 22, 2026. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team.

CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.