Service Desk Temp - Contingent

This position is supporting the Auburn site; mostly Logistics Center plus the Admin section (HR, Accounting, Cust Support, Help Desk). Two folks on the helpdesk team, 200-300 folks for the site who are in office: Warehouse Mon-Fri, and Admin Tues-Thurs,

Looking for Cust Svc oriented candidates, with experience providing support via phone, to walk-ups, and desk-side.

Tour & introductions in the first week to highlight VIPs and critical systems.
Day-to-day activities of this role include:
* Incident report, break-fix windows, office, SAP, other applications, request for hardware/software, imaging, provisioning process - many steps in these tasks.
* Supporting on-site, and as they develop their familiarity with the client, possibly they will help support the Call Center supporting US & Canada
* The ticketing system ServiceNow (incident, request, asset management) has prioritization baked into tickets

In addition to the skills & experience listed in the job description, the qualities or traits wed like to see in a candidate:
* Charismatic, gives off energy, interest, and drive.
* Solid professional skills, articulate, respectful, can work with everyone from entry level warehouse to GM,
* Organizational skills, can handle a fast-paced job, and can prioritize high volume

Stand outs:
* ServiceNow ticketing experience
* Prior experience in a compliance and process driven field, such as medical / life sciences
* ITIL, A+ certifications
* How they portray themselves

3-5 yrs experience up to 7 years is ideal; someone w/ a lot more experience than requested could be considered **IF** theres a good reason or story for it. We want someone whose career path aligns with this position and who will be happy in this particular role.

Migration experience is beneficial but not necessary for this position. Linux is becoming more popular at other locations, not as much in Auburn.

​The Service Desk Temp will act as the central point of contact for handling internal business partners technical support issues. This individual will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution. The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests.

High School Diploma or equivalency

A+ certification a plus

1 to 3 years of experience in an IT support role

1 to 3 years Call Center experience

In depth knowledge of Windows operating system (Win10, Win11, Windows Services).

Familiarity with other operating system macOS / Linux beneficial.

Experience with remote desktop tools and remote support software

Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals.

Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.

Proficient in using Active Directory tools and manage users accounts, groups, permissions.

Remote tool Support.

Effective Communicator.

Time Management and prioritizing multiple initiatives at once.

Customer Service focused.

Problem-Solving Skills.

Able to adapt in a fast-paced environment.

Strong time management skills.

Able to function well in team environment.

Attention to Detail.

Professional.

Able to meet with management to give presentation on recommendations.

Able to navigate through conflict resolution.

Positive attitude, enthusiastic about technology.

Continuous learning and pushing the team with new concepts.

• IT support
• Call Center
• Service Desk