Collections Specialist

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.

We are seeking a detail-oriented and motivated Collections Specialist to join our operations team. This position is responsible for monitoring accounts receivable, following up with customers/clients on overdue accounts, and ensuring timely payment of outstanding invoices. The ideal candidate will have excellent communication skills, strong attention to detail, and a commitment to maintaining positive customer relationships while ensuring prompt payment.

• Contact customers via phone, email, and written communication to collect outstanding payments

• Review aging reports and prioritize collection efforts based on account delinquency
• Maintain accurate and up-to-date records of all collection activities 
• Resolve payment discrepancies and disputes in a professional manner
• Collaborate with the Accounts Receivable, Requestor Relations, and Client Experience teams to address customer/client concerns and facilitate payments
• Recommend accounts for escalation or legal action when necessary
• Prepare and send past-due notifications based on collection schedule
• Meet or exceed collection goals and KPIs
• Adhere to all applicable laws and regulations governing collection activities

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Finance, or Business preferred
• Strong negotiation and communication skills 
• Proficiency in Microsoft Office, particularly Excel
• Excellent organizational and time management abilities
• Ability to remain calm and professional in challenging situations
• Experience in collections, accounts receivable, or a related field is a plus        

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.