Requestor Account Specialist

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.

• Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
• Fast learner with excellent organizational skills
• Strong knowledge of MS Excel
• Ability to work under time constraints.
• Focused on team character pillars: prepared, honest, teacher/learner
• Typing- Data Entry
• Excellent written and verbal communication skills

• Focuses on a 24 HR response time to incoming requests and statuses
• Build relationships with assigned requesters to achieve satisfactory service and precise workflows
• Supports client advocates to achieve satisfactory client scores
• Reduces inbound inquiries by providing outbound proactive communications. 

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs