Requestor Resolution Representative

The mission of this role is to provide exceptional customer service to clients, patients, and requesters. The representative will be responsible for meeting daily goals and reporting recurring issues to the Process Integrity Manager for resolution. The ideal candidate will align with HealthMark Group’s core values, culture, and the overall CRAFT of the company.

• Strong written and verbal communication skills
• Excellent interpersonal skills to foster relationships with requestors, clients, and team members
• Detail-oriented with the ability to resolve customer issues promptly
• Strong follow-up and time management abilities
• Reliable internet connection and a quiet, professional remote work environment

• Excellent communication, analytical, and problem-solving skills
• 1+ year of call center experience
• Ability to multitask, prioritize responsibilities, and manage time efficiently
• Willingness to learn and adapt
• Proficiency in Microsoft Office and related applications
• High school diploma or GED required
• Medical industry experience preferred but not required

• →Conduct email and outbound call outreach on non-compliant orders to obtain missing documentation or information
• →Quality Control checks on orders move into Pending Authorization
• →Perform data entry to update contact details (emails, faxes, addresses) for records release
• →Enter new requests into MedRelease
• →Review orders to ensure all required documents and information are included
• →Monitor and manage multiple queues
• →Meet assigned daily productivity goals

• Genuinely passionate about customer service and helping others
• Fast learner
• Self-motivated and able to work independently
• Flexible and adaptable to change
• Dependable with strong business integrity
• Compassionate and patient-focused
• Efficient worker
• Positive team player
• Takes initiative and strives for continuous improvement
• Bilingual would be a plus++ English and Spanish

• 8-hour shift
• Monday through Friday

• High school diploma or equivalent (required)

• Customer Service: 1 year (preferred)
• Healthcare: 1 year (preferred)

17-18 per hour