IT Support Specialist (Hybrid) Bolingbrook, IL

S&S Activewear is a leading North American, tech enabled specialty distributor of imprintable apparel, including t shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t shirt distributor to a leading, multibillion dollar value-added distribution platform that drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across channels and business sizes.

Today, we continue to strive to be the apparel distributor of choice by inspiring and fostering growth for customers, employees and suppliers, anchored in our commitment to Lead with Respect, Never Settle, Own the Outcome, Win Together, and the belief that Innovation Powers Our Hustle. These values guide how we serve, how we collaborate and how we continuously improve, ensuring we deliver on our promise of service, deep relationships, innovation, continuous improvement and accountability.

WHAT YOU WILL DO 

• Diagnose, prioritize, and resolve IT issues for local and remote users in alignment with defined SLAs 
• Deploy, configure, and support PCs, printers, scanners, tablets, and other peripherals in warehouses and corporate offices. 
• Maintain and update hardware, operating systems, and application software. 
• Manage user accounts in Microsoft Active Directory and Entra ID. 
• Provide support for OneDrive, SharePoint, Teams, and other Microsoft 365 tools. 
• Support third-party and in-house software. 
• Support devices enrolled in Microsoft Intune, Jamf, and SOTI. 
• Assist with execution of IT support-related projects, including device deployments, equipment setup, and other assigned tasks 
• Assist in IT asset management, including inventory tracking and reporting. 
• Work within an internal ticketing system to meet defined SLAs for response and resolution while prioritizing incidents based on business impact. 
• Maintain accurate and complete ticket documentation 
• Document solutions, standard procedures, and recurring issues in the knowledge base to ensure consistency, scalability, and audit readiness 

WHAT WE’RE LOOKING FOR 

• Bachelor’s degree in Computer Science or equivalent practical experience. 
• CompTIA A+ certification or equivalent. 
• Minimum of 3 years of hands-on technical support experience. 
• Strong IT diagnostic and troubleshooting skills. 
• Proficiency in the Microsoft 365 ecosystem. 
• Experience with networking concepts and troubleshooting. 
• Ability to work independently with minimal supervision. 
• Flexible, adaptable, and able to multitask in a fast-paced environment. 
• Self-motivated and proactive, with high attention to detail. 
• Positive attitude and strong team collaboration skills. 
• Strong verbal and written communication skills. 
• Willingness to travel occasionally 
• Able to lift 50 lbs. and perform tasks while standing for extended periods. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.  

Working Environment 

This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions.  

Equal Opportunity Employer 

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.  This job offer is contingent upon the completion of a satisfactory background check.