Returns Associate (MON-FRI)

Prime Line, the hard goods division of S&S, brings promotional product distributors top products in the best-selling categories. Backed by high achieving commercial groups, Prime Line is here to service every need a customer may have.

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation. 

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes.  We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.

The Returns Associate will process product returns and information while supporting the warehouse staff and other departments, High-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup. The Returns Team Member at S&S Activewear and all employees must adhere to the guidelines presented in the S&S Activewear Employee Handbook.

• →Unpack returned merchandise and assess paperwork sent in with return instructions for proper return procedures.
• →Process returned goods in a timely manner.
• →Inspect returned merchandise, checking for quality and condition of product to determine return category.
• →Receive merchandise, following all security and safety return procedures for each product type.
• →Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
• →Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
• →Identify critical distribution issues and report them to the team lead/supervisor.
• →Data entry as needed.
• →Identify and input defective products to be returned to mills.
• →Act professionally and remain focused while working
• →Safely operate all warehouse equipment
• →Follow directions of leadership
• →Perform cleaning activities as required
• →Maintain a safe and clean warehouse
• →Maintain a positive attitude
• →Additional responsibilities as assigned by management

• Prior experience in a distribution, warehouse, or other inventory handling environment.
• Knowledge and ability to operate inventory control and related computer software.
• Actively support team concepts and effectively communicate with team members.
• Ability to follow detailed instructions.
• Maintain individual productivity and quality standards according to department.
• Must be 18 years of age.
• Six months experience in a similar Warehouse position
• Ability to read and speak English. 
• Must have reliable transportation. 
• Ability to follow detailed instructions.
• Ability to operate a warehouse equipment and machinery.
• Must be comfortable using electronic devices.
• Can lift and carry up to 50lbs on occasion with or without reasonable accommodation.
• Basic math skills, ability to count, add, and subtract numbers quickly and accurately.
• Ability to identify colors, sizes, quantity, label, and SKU information.
• Must be flexible with start and departure time changing. 
• Ability to work overtime when needed.
• Ability to work independently without close supervision.
• Responsible for any additional duties assigned.

In performing the job of a Returns Associate, the employee must stand and walk for an 8+ hour shift. Additionally, the position requires frequent lifting, carrying, pushing, pulling, stooping, kneeling, crouching, reaching and handling of items up to 50 lbs. Moderate Hand-Eye coordination, near vision, far vision and hearing is required for the operation of warehouse machinery.

• The job will be performed entirely in the warehouse where conditions can range from warm to cool.
• The job will be performed around warehouse machines and equipment with a moderate level of noise.

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.