Operations Support Specialist

United States·Fort CollinsFull Time Benefitedmid

Customer SupportOperations Support Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

High school diploma or completion of G.E.D. required. At least one year of experience in customer service or a client facing position required.

Technical Tools

Customer SupportOperations Support Specialist

Salary Range: $20.40 to $28.56 per hour, based on relevant years of experience
Location: Fort Collins, CO
Status: Full time, 40 hours per week

What We Offer

~1 min read

Delivers exceptional customer service and support to clients, SummitStone staff, community partners, and vendors in a professional, inclusive, and compassionate manner.
Greets clients, checks them in for appointments, assists with paperwork, and collects payments as needed.
Initiates crisis response protocols when clients present with urgent clinical needs, utilizing CPI techniques to de-escalate situations. Actively participates in assigned triage processes.
Collaborates effectively with clinical, medical, and operations teams to enhance clinic efficiency and identify opportunities for improved workflows and functionality.
Verifies client insurance coverage and ensures accurate application of benefits to patient accounts.
Communicates clearly and professionally via email, phone, electronic medical records, and in-person interactions with both internal and external colleagues.
Supports onboarding of new team members by sharing workflow knowledge and providing shadowing and training opportunities.

Requirements

~1 min read

High school diploma or completion of G.E.D. required.
At least one year of experience in customer service or a client facing position required.

Experience in a related position in a healthcare or in behavioral healthcare operations preferred.
Experience with high acuity care, highly desirable.
Bilingual/bi-cultural preferred.

All employees are required to receive an annual flu vaccination or have an approved exemption in place and wear a mask during flu season.

Valid Colorado driver’s license or ability to obtain within 30 days of hire and a clean driving record required.
CPR and First Aid certifications may be required at some locations.

At SummitStone Health Partners, we are proud to offer a comprehensive and competitive benefits package designed to support the well-being of our team members. Eligibility and pro-rated benefit levels are based on FTE (full-time equivalent) status.

Below are some of the benefits we offer:

Medical, dental, and vision coverage — including options for eligible dependents
Mental health and wellness resources
Short-term and long-term disability insurances
Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service
Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA)
A range of voluntary benefits available to all employees
403(b) retirement plan with employer matching contributions

SummitStone will provide persons with disabilities reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know.

Questions? Please email us at hiring@summitstonehealth.org.