People Operations Lead (Liderança de Operações de People) - São Paulo (On-site)

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OtherPeople Operations Lead

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Quick Summary

Key Responsibilities

Lead and design the end-to-end global People Operations strategy (onboarding, payroll, benefits, and compliance). You will set the standard for operational excellence across all Clara markets.

Requirements Summary

Proven experience designing and scaling People Operations in high-growth tech environments across multiple LATAM jurisdictions.

Technical Tools

OtherPeople Operations Lead

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What you'll do
We’re looking for a People Operations Lead to design and drive the global operational infrastructure of Clara, while serving as the strategic People Partner for our Brazil-based Go-To-Market and Support teams.
In this dual-impact role, you will lead the evolution of our People engine from a series of local processes into a world-class, automated global function. You will own the strategy for how we scale, ensuring that whether an employee is in Mexico, Colombia, or Brazil, their experience is seamless, data-driven, and compliant. Locally, you will be the trusted advisor for our Brazil leadership, helping them build high-performing teams in our most mature market.

Define Global Operations: Lead and design the end-to-end global People Operations strategy (onboarding, payroll, benefits, and compliance). You will set the standard for operational excellence across all Clara markets.
Drive AI-Native Efficiency: Architect automated workflows using tools like N8N, Cluade, Gemini, Replit and Slack to eliminate manual tasks in the employee lifecycle. Your goal is to make our operations "invisible" and frictionless.
Strategic People Partnering (Brazil): Act as the primary People Partner for our GTM (Sales, Customer Success & Experience) and Support functions (Finance, Marketing, Legal) in Brazil. You will drive org design, performance cycles, and leadership coaching.
Data as a Product: Own the integrity of People data globally. You will provide leadership with real-time insights into headcount, turnover, and team health, enabling data-driven decision-making.
Lead & Scale: Manage and mentor a regional team of People Ops professionals, fostering a culture of high ownership, urgency, and continuous improvement.

Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
Must haves

Global Ops Mindset: Proven experience designing and scaling People Operations in high-growth tech environments across multiple LATAM jurisdictions.
Deep Local Expertise: Expert-level knowledge of Brazilian labor law (CLT, eSocial) is essential for the partnership side of the role.
Data & Automation Fluency: Demonstrated ability to use AI tools and automation to increase output. You are comfortable navigating data in Metabase and organizing documentation in Google Drive.
Execution & Ownership: You are an outcome-oriented leader who thrives in ambiguity and can move from high-level strategy to detailed compliance execution without losing speed.
Communication: Exceptional direct communication skills; you can navigate complex stakeholder management and respectfully debate to reach the best answer.

Nice to haves

Regional Languages: Proficiency in Spanish is a strong advantage given the global nature of the Ops remit.
System Architecture: Experience implementing or migrating global HRIS or payroll systems in a multi-country setup.
Humor: A good sense of humor to balance the ambition and pace of our mission.

What We Offer

~1 min read

At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

We’re the leading B2B fintech for spend management in Latin America.
Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.
Passionate about making Latin America more prosperous and competitive.
Constantly innovating to build financial infrastructure that enables each of our customers to thrive.
Product-led, high-talent-density culture — designed for builders who raise the bar.
Proud of our open, inclusive, and values-driven environment.

#Clarity. We say things clearly, directly, and proactively.
#Simplicity. We reduce noise to focus on what really matters.
#Ownership. We take responsibility and never wait to be told.
#Pride. We build products and experiences we’re proud of.
#Always Be Changing (ABC). We grow through feedback, risk-taking, and action.
#Inclusivity. Every voice counts. Everyone contributes to our mission.

What We Offer

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✓Competitive salary and stock options (ESOP) from day one

✓Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)

✓Annual learning budget and internal accelerated development paths

✓High-ownership environment: we move fast, learn fast, and raise the bar — together

✓Smart, ambitious teammates — low ego, high impact

✓Flexible vacation and hybrid work model focused on results

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.