Client Engagement Support

Supports Sr. Client Engagement Specialist, in the overall performance of assigned programs, including coordinating the marketing, service, and reporting processes for each program. Handles all operational support tasks of assigned programs.

• →

  Provide service and operational support for assigned programs

• →

  Maintain pricing spreadsheets and coordinate with creative and support teams

• →

  Assist with web, art, and inventory tasks, including product uploads and proofing

• →

  Manage product samples, orders, and follow-ups to meet production schedules

• →

  Set up new customer records, budget uploads, and online accounts

• →

  Communicate with customers on backorders, substitutions, and order tracking

• →

  Collaborate with vendors, the Distribution Center, and sales partners to ensure timely product delivery

• →

  Perform clerical duties, data gathering, and customized reporting

• →

  Provide coverage for the Sr. Customer Engagement Specialist as needed

• →

  Utilize tools for sales analysis and branding compliance

• 2 years of college-level knowledge in math, writing, public speaking, and computer skills

• 1-3 years of related experience in customer service or relationship/account management

• Specialized product and industry knowledge preferred

• Strong proficiency in databases, spreadsheets, and computer applications

• Excellent written and verbal communication skills

• Experience in customer service, relationship management, and reporting

• Ability to collaborate with leadership to resolve budget and pricing deviations

• Industry certification at the Certified Advertising Specialist(CAS) is preferred

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!