Senior Director of Technology

We are seeking a hands-on, strategic Senior Director of IT to build and lead the technology infrastructure of our growing organization. This is a newly created role designed to bring focused IT leadership as we scale. Reporting directly to the CFO, you will own all aspects of IT — from day-to-day operations and cybersecurity to EDI compliance, ERP management, and AI-driven innovation. At our size, this role requires a player-coach mindset: someone equally comfortable setting the IT roadmap and rolling up their sleeves to execute it. 

This is a rare opportunity to step into a greenfield IT leadership role at a company with real momentum. You'll have the autonomy to build the IT function the right way — with the support of a leadership team that values technology as a business driver. If you're a hands-on IT leader who wants ownership, variety, and the chance to make a visible impact, this role is for you. 

• Manage and maintain EDI compliance across national retail partners (Target, Walmart, Costco, and others) 
• Oversee API and system integrations connecting NetSuite, 3PLs, retail portals, and other platforms 
• Proactively manage retailer-specific compliance requirements to minimize chargeback and penalty risk 

• Own and administer our NetSuite ERP environment, including integrations, user management, and optimization 
• Manage day-to-day IT operations — laptops, devices, software provisioning, and helpdesk support 
• Lead platform strategy decisions including Google Workspace vs. Microsoft 365 and SaaS tool consolidation 
• Manage 3rd party IT managed services provider (MSP), overseeing service quality, escalations, and SLA adherence 

• Manage cloud infrastructure (AWS, Azure, or GCP) and ensure reliability, performance, and cost efficiency 
• Oversee network, endpoint, and access management across a hybrid workforce 
• Evaluate, rationalize, and manage a portfolio of 20-40+ vendor and SaaS contracts 

• Develop and execute a cybersecurity strategy appropriate for our size, industry, and retail partnerships 
• Manage identity and access controls, threat monitoring, and incident response 
• Lead security awareness training and build a culture of security across the organization 
• Lead completion of owner/sponsor cyber program, coordinating internal stakeholders and ensuring all requirements and deadlines are met 

• Drive SOC 2 or equivalent compliance frameworks, particularly as retail partners increase audit requirements 
• Own backup management, disaster recovery planning, and business continuity protocols 
• Establish data governance policies — ownership, retention, and storage standards 

• Identify and implement AI tools that drive meaningful efficiency across business operations 
• Evaluate automation opportunities in collaboration with department leaders 
• Stay current on emerging technologies and bring forward-looking recommendations to leadership 

• Build, manage, and mentor a small IT team; leverage external contractors and MSPs as needed 
• Own the IT budget — forecasting, cost optimization, and vendor negotiations 
• Serve as the primary IT voice to executive leadership, translating technical complexity into business impact 

• 8+ years of IT experience, with at least 3 years in a senior or leadership role 
• Proven experience managing EDI programs with national retailers
• Hands-on expertise with NetSuite or a comparable ERP system 
• Strong cybersecurity background with working knowledge of compliance frameworks (SOC 2, NIST, or similar) 
• Experience managing cloud infrastructure (AWS, Azure, or GCP) 
• Demonstrated ability to manage vendors, contracts, and IT budgets 
• Comfortable operating as a player-coach — strategic thinker who is also willing to execute 
• Excellent communication skills; ability to present clearly to non-technical executives 
• Experience in consumer products, retail, or a similarly fast-paced industry preferred