Assistant General Manager (ATL)

As Assistant General Manager, you will support the General Manager in leading and driving the daily operations of your location for a team of Ambassadors and Managers. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales. 

• →Spend 40% of time on the floor in a customer-facing environment at the airport
• →Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• →Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
• →Complete administrative tasks & manage labor to ensure highest utility, and oversight of payroll and scheduling
• →Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary.
• →Coach, mentor, and train the team to meet sales and customer service goals and standards
• →Support smaller regional airports as acting General Manager when permanent GMs are out on PTO, leave, role vacancy
• →Deep understanding of technology and processes; ability to troubleshoot
• →Ensures the team maintains the equipment, signage, and facility to meet brand standards

• At least 5 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars).
• You are self-motivated, positive and possess a passion for fostering a great sense of teamwork.  
• You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team. 
• Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment.
• Experience reviewing and reporting on KPIs on a regular basis.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
• Required to successfully complete a government background investigation