Customer Support Agent (Spanish-speaking)

ARmid

OtherCustomer Support Agent

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Quick Summary

Overview

About ClearlyClearly's goal is to make mental health support accessible, reliable, and effective.

Technical Tools

OtherCustomer Support Agent

Responsibilities

~1 min read

→Monitor incoming applications, messages, and support requests
→Respond to client and therapist questions in chat in a timely manner
→Support leads through the journey from inquiry to session booking
→Maintain high-quality communication with both clients and therapists
→Help resolve payment-related questions and issues
→Manually match therapists with clients when needed
→Update client, application, and payment statuses in the CRM
→Identify recurring customer issues and suggest process improvements
→Help ensure a supportive, trustworthy, and professional experience for users in Spain

Native or fluent Spanish and English (Conversational)
Experience in a communication-heavy role
Previous experience in customer support, customer service, operations, or administration
Strong organizational and time management skills
Ability to manage a high volume of requests efficiently
Availability for around 40 working hours per week, depending on workload
Strong empathy and customer-first mindset
We need experience in therapy or psychological background.

What We Offer

~1 min read

✓Opportunity to work on a meaningful product in the mental health and wellbeing space in Spain

✓Fully remote work with flexibility

✓Work schedule aligned with Spanish time zone

✓Supportive, collaborative, and mission-driven team

✓Ability to influence customer experience and internal processes

✓Competitive salary based on your experience and qualifications

✓Paid vacation and sick leave according to company policy

✓Professional growth opportunities in a growing digital health company

Location & Eligibility

Where is the job

On-site within the country

Listing Details

Posted: March 13, 2026
First seen: May 25, 2026
Last seen: June 1, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 20%
Scored at: May 25, 2026

Signal breakdown

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Apply for this position

Clearly

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Clearly is a leading online retailer of prescription eyeglasses, sunglasses, and contact lenses, dedicated to making vision care accessible and affordable for everyone.

Employees

350

Founded

2000

Domain

Jobs

External application · ~5 min on Clearly's site

Please let Clearly know you found this job on Jobera.