Quality Assurance Supervisor

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OtherQuality Assurance Supervisor

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Quick Summary

Overview

Why ClearSource?ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability,

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OtherQuality Assurance Supervisor

Why ClearSource?
ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.

ClearSource is looking for an exceptional Quality Assurance Supervisor to work with our QA professionals. If you are a collaborative with a quality performance planning mindset and want to join a company with a fantastic work culture, then this opportunity is for you!

Enjoy these outstanding perks and benefits:

Competitive salary
Medical and dental Insurance (with free dependents)
Group life insurance
Paid time off (PTO)
Outstanding career growth
Passionate, energetic & innovative work culture
Friendly, team-driven environment
Skills and leadership development

What you will do as a Quality Assurance Supervisor

Weekly, hold one-on-one meetings with direct report Quality Analysts to:

Build relationships of mutual trust
Hold them accountable to making meaningful progress toward their dream and career goals
Ensure and assess their implementation of the ClearSource leadership training tools (the coaching process, one-on-one meeting format, People Analyzer, and Performance Self-Assessment)
Review their attainment of the KPIs outlined in their respective role definitions.
Hold each other accountable to commitments made.
Update your People Analyzer and, monthly, administer the Performance Self-Assessment to direct report.

Weekly, coordinate with your team to ensure:

Teaching opportunities are provided which support our approach to Successful Staff, so that each person can honestly say “I love my job.”
That the needs of Operations leadership, Learning and Development, and Client as the primary customers of the Quality department, are being met and identify opportunities for improvement.

Weekly, attend quality meetings and client discussion.
Weekly, provide reporting on quality metric, evaluations targets are achieved, agent level and account level target scores are achieved.
Weekly, meet with L & D and Leadership teams to review quality trends and actionable insights to use as improvement plans to achieve quality targets.
Weekly, review accuracy in the quality dashboard by cross checking data in quick sight dashboard and raw data to confirm accuracy of the quality report.