Temporary Deduction Resolution Specialist

Temporary Deduction Resolution Specialist
Onsite: Hatfield, PA | 8am – 5pm | Fulltime

• →Research and validate customer deductions by reviewing invoices, pricing agreements, proof of delivery, remittance details, and other supporting documentation.
• →Determine the validity and root cause of deductions involving pricing, shortages, freight, compliance, returns, and other claim types.
• →Partner with internal departments and external customers to obtain documentation, resolve disputes, and recover invalid deductions.
• →Process approved credits and repayments while ensuring deductions are accurately matched and documented in SAP.
• →Reconcile deductions, credits, unapplied cash, and other discrepancies to maintain accurate customer balances.
• →Manage a high-volume portfolio while meeting established productivity, quality, aging, and resolution goals.
• →Analyze deduction activity to identify recurring trends, emerging risks, and process improvement opportunities.
  

• High school diploma or equivalent required. Additional education in accounting, finance, or business is preferred.
• Demonstrated proficiency in Microsoft Excel, including sorting, filtering, PivotTables, and lookup functions.
• Strong analytical, investigative, and problem-solving skills.
• Excellent attention to detail, follow-through, and documentation practices.
• Strong written and verbal communication skills.
• Ability to organize and prioritize a large volume of transactions while managing multiple deadlines.
• Ability to work independently and collaborate effectively with internal teams and external customers.

• Two or more years of experience in Accounts Receivable, deductions, chargebacks, collections, or a related area.
• Experience researching commercial deductions, customer claims, and short payments.
• Experience working in SAP, CRM platforms, or similar business systems.
• Experience partnering directly with customers and cross-functional business teams.