Senior Escrow Officer

Clever is a venture-backed real estate technology company on a mission to revolutionize the way people buy, sell, and manage real estate. We are at the forefront of innovation, combining cutting-edge technology with deep industry expertise to create seamless, efficient, and transparent real estate experiences.

We've built the leading online education platform in real estate and earned a 4.9 TrustPilot rating with over 3,800 reviews - helping consumers save over $210 million in real estate fees. If you're excited to play a key role at a company that transforms how people navigate their real estate journey, we’d love to hear from you!

📢 About the Role

Clever Closings is looking for a dedicated Senior Escrow Officer to join our Closings Team in a remote position. This role involves managing the end-to-end multi-state processes of real estate transactions, ensuring smooth and professional interactions with all parties involved. Your ability to manage the closing process efficiently will contribute significantly to Clever’s success in the real estate market. This person will be fully remote, with the opportunity to be hybrid if you’re near one of our local offices (TX, FL, CA, MI, AZ).

As the first and final point of contact for customers and clients, the Senior Escrow Officer plays a crucial role in maintaining the company’s reputation and ensuring high levels of customer satisfaction. By maintaining professional conduct in all interactions and providing timely feedback to business leaders, the Senior Escrow Officer will help drive continuous improvement and uphold the company’s standards of excellence.

• Closing Process: Facilitate a professional closing experience, including obtaining appropriate signatures, handling funds, and meeting all title and lender requirements, across multiple states.
• Document Preparation: Review contracts, title commitments, and lender instructions to prepare settlement statements and necessary real estate documents for closing.
• Fund Management: Hold and disburse funds according to escrow instructions, ensuring accurate and timely transactions.
• Proactive Communication: Maintain open lines of communication with all parties involved in the real estate transaction throughout the life cycle of the file. Provide timely and accurate feedback to business leaders to support continuous improvement.
• Document Recording: Prepare documents for recording to ensure legal compliance and proper documentation.
• Quality Control: Oversee policy issuance to ensure accuracy and compliance with company standards.
• Business Development: Build and maintain relationships with Realtors and industry professionals to continuously grow business opportunities.
• Team Mentorship: Assist in the development of team members by mentoring Assistant, fostering a collaborative and skilled team environment.

The ideal candidate for this role will exhibit:

• Multi-State Closings: Ability to manage end-to-end title and escrow services across multiple states.
• Strong Interpersonal Skills: Ability to interact effectively with clients, colleagues, and industry professionals.
• Organizational Skills: Ability to manage multiple tasks efficiently and maintain order throughout the closing process.
• Analytical Thinking: Ability to think critically and solve problems that arise during the transaction process.
• Professional Conduct: Maintain professionalism in all interactions, leaving a positive impression as the key representative of the company.

🌟Skills / Qualifications

• Experience handling all aspects of escrow and title processes across multiple states.
• Demonstrates complete knowledge and ability to handle a Real Estate transaction from receipt of contract to funding and disbursement.
• Solid knowledge of title insurance, regulatory guidelines, legal documents and real property law.

• Strong written and verbal communication skills; a persuasive and passionate communicator with excellent people skills.
• Action-oriented, entrepreneurial, flexible, and innovative approach to job.
• Demonstrated superior customer service skills.
• Ability to keep learning and stay abreast of Real Estate trends.

• Ability to work with mathematical concepts (e.g., statistical inferences), the fundamentals of geometry, and to apply concepts such as fractions, percentages, ratios to practical situations.
• Excellent computer skills in Closing Software (Qualia), Microsoft Office Suite (Word, Outlook, Excel,), Adobe Suite and Google Workplace.

• 5+ years in the title industry (Residential Resale)