Patient Navigator

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OtherHealthcarePatient Navigator

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Overview

The vision of Clinical Health Network for Transformation (CHN) is to support the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities.

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OtherHealthcarePatient Navigator

The vision of Clinical Health Network for Transformation (CHN) is to support the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between Planned Parenthood affiliates across the United States.

CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health equity in our organization.

An abortion patient navigator is a community health professional that focuses on the abortion patient’s needs to access care on both an individual basis, and at a systems level. The patient navigator helps guide the patient through the abortion care system and works to overcome obstacles faced by the patient receiving the care and services they require, while working to improve the systems and processes that shape access at the clinical and ecosystem levels. The patient navigator will help patients identify needs and connect patients to appropriate resources and supports. The navigator may be involved and coordinate with outside entities as well. The patient may have needs to arrange legal counsel, transportation and travel logistics, dependent care or anything else necessary to help them obtain their abortion that the patient navigator will assist with. The patient navigator collaborates with diverse organizations and personnel to ensure the needs of the patient are met.

Organizing schedules and managing appointments for patients to ensure they receive services in a timely manner and at a location most convenient for them based on the patient’s clinical care site preferences

Able to provide effective case-management to a varying caseload of patients

Facilitating communication between the patient, support person(s) and/or organization(s), and healthcare providers to ensure patient satisfaction and quality of care

Monitoring multiple mediums of communication for referral intake by conducting calls, answering emails and responding to chats

Collect and organize patient data, draft correspondence, and make financial and/or travel commitments to callers on behalf of CHN’s Patient Navigation program

De-escalate situations and offering excellent, patient-centered customer service

Informing the patient on financial aspects of care and linking the patient to financial resources and local affiliate patient navigators

Helping patients plan and book trips including but not limited to arranging and booking flights, bus, train, rideshares and making reservations for overnight accommodations

Guide patients through troubleshooting, navigating the network of abortion resources, their travel and using the products or services patient navigation offers

Working closely with affiliate and contact center staff, including but not limited to social workers, Fund managers and counselors, contact center staff, health center managers, and others to create efficiencies and improve workflows for increased abortion access and improved patient experience

Facilitating pre and post-abortion visits and ensuring continuity of care and linkage to affiliate resources

Creates and promotes a culture of continuous improvement

Ensures compliance with all CHN and affiliate policies, as well as all state and federal regulations

Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community

Demonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems

Provides positive and development feedback and accountability related to practices including, but not limited to, equity

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at any time.

Bachelor’s degree in public health, social work or related area, or 3 relevant years' experience in healthcare administration, public health, social work, counseling, or a related field

Experience and/or training in trauma-informed care, abortion access, case management, and/or program management a plus

Willingness to travel in accordance with the needs of the position. Compliance with all CHN travel policies, including safety guidelines while operating a personal vehicle.

Attention to detail and accuracy in critical work

Excellent written and verbal communication skills in alignment with Customer Service expectations; positive interface with patients

Strong organizational and computer skills, including MS Word, MS Excel and health care administrative software (EMR/EHR).

Effective problem-solving skills, critical thinking, and ability to multi-task.

Must be an effective time manager

Must have integrity, energy, and enthusiasm

Accepts a flexible work schedule including weekend and evening hours as necessary

EPIC Experience

Experience working with or for Planned Parenthood

Knowledge of abortion landscape

Understands United States geography and time zones

Commercial travel knowledge

Commitment to advancing race(+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society

Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions

Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn

Strong sense of accountability to equitable practices

Understanding of the impact of identity dynamics on organizational culture

Commitment to CHN and Planned Parenthood’s In This Together service ethos, workplace values, and service standards