Strategic Fixer

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

We're looking for a Strategic Fixer who can walk into ambiguous, high-stakes problems, quickly figure out what's actually happening, and drive the work required to fix them.

This role is particularly well suited to someone coming from a top-tier consulting environment who is ready to move from advising clients to owning outcomes. You should be comfortable taking an ambiguous problem, structuring it, getting into the details, aligning senior stakeholders, and driving execution across teams that don't report to you.

This isn't a role where you make a recommendation and hand it off. You own the problem until it's solved.

You might spend one week diagnosing why a customer's payroll integration is failing, the next coordinating an engineering fix, and the next working directly with a customer's VP of Operations to get a complex implementation back on track.

The problems will vary. Your job is the same: figure it out, get the right people moving, and make the fix happen.

• →

  Own complex customer and product problems from diagnosis through resolution

• →

  Work directly with enterprise customers and senior stakeholders, including VP and Director-level leaders

• →

  Structure ambiguous problems into clear hypotheses, workstreams, priorities, owners, and timelines

• →

  Analyze data, customer feedback, and operational details to identify root causes and separate symptoms from the underlying problem

• →

  Lead complex implementations, particularly involving time clock compliance, payroll, and integrations with systems like ADP and UKG

• →

  Partner closely with Product and Engineering to investigate issues, define solutions, and drive execution

• →

  Coordinate across Product, Engineering, Operations, and other teams to unblock work and keep critical initiatives moving

• →

  Influence teams and stakeholders without direct authority

• →

  Communicate clearly and directly when priorities shift, assumptions change, or things aren't going according to plan

• →

  Identify recurring customer problems and patterns, and turn those insights into improvements to our product and operations

• →

  Travel to customer sites occasionally when being there in person will help move an important problem or implementation forward

We're especially interested in people who are excited to make the transition from advisor to operator: someone who can bring the rigor of consulting but is equally comfortable rolling up their sleeves and making the solution happen.

This is an onsite role based in our San Francisco office for ~2 days per week. We're also open to candidates who are willing to relocate to the Bay Area.

At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job.

Our process is designed around that:

1. Preliminary Screen

2. Case Study

3. Case Study Interview

4. Hiring Manager Interview

5. Culture Interview

6. Reference Check

7. Offer!

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.