Support Engineer

The Support Engineer will be responsible for providing technical and functional support across applications, systems, and services. This role involves troubleshooting incidents, ensuring system availability, and collaborating with cross-functional teams to deliver timely resolutions. The Support Engineer will also contribute to knowledge sharing, user training, and on-call support to maintain 24/7 service reliability on roster basis.

• Provide technical and functional support for applications, systems, and services.

• Troubleshoot and resolve incidents within defined SLAs (Service Level Agreements).

• Monitor system health, performance, and availability.

• Collaborate with development, infrastructure, and operations teams to identify and resolve root causes.

• Document issues, resolutions, and known errors in the knowledge base.

• Deliver end-user support and training where necessary.

• Escalate unresolved issues to higher-level teams and follow up until closure.

• Provide on-call support as part of a rotational schedule, including nights, weekends, and public holidays.”