Cloudwalk14h ago

New

Ombudsman Analyst

Brazil·São PauloRemoteFull timemid

OtherAnalyst

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

About The Job As a member of the Ombudsman team, you will help us to listen attentively to the customer, in order to understand their particularities, especially in more complex cases,

Technical Tools

OtherAnalyst

About The Job

As a member of the Ombudsman team, you will help us to listen attentively to the customer, in order to understand their particularities, especially in more complex cases, delivering practical and definitive solutions to their complaints and feedbacks.

Your job will require collaboration between the Legal and CSE teams to ensure a customer journey based on excellence.

Receiving, handling, monitoring and responding to customer demands;

Interface with our customers through the Ombudsman contact channels (telephone and email);

Drafting responses to Citizen's Demands Registration System (BACEN-RDR), consumidor.gov and municipal and state PROCONs;

Keeping tabs and managing administrative demands alongside our legal partners;

Providing advice on customer related situations to the Customer Support Engineering Team

Interfacing with other teams to align strategies and suggest improvement on products and processes.

Excellent written and oral communication skills;

Excellent Portuguese communication;

Intermediary English skills;

High attention to details;

Strong organizational skills ;

Good analytical skills;

Fast learning;

Love for technology;

Ability to be flexible to changing priorities in a fast-paced environment;

Previous experience in Consumer law and conflict mediation will be considered a plus.

Keen interest in learning and applying the latest technology to daily work is essential; knowledge and experience with GenAI (e.g., ChatGPT).

Experience in improving and automating customer service channels using AI, as well as supporting the implementation of new channels such as consumidor.gov will also be considered a plus.

The Future We See:

At CloudWalk, we envision a future where AI empowers every field to reach new heights:

• People teams leveraging AI to transform talent acquisition and employee development.

• Marketing professionals creating data-driven, AI-powered campaign strategies.

• Customer Success teams enhancing client experiences with intelligent solutions.

• Risk analysts combining human expertise with AI to navigate complexities.

• Designers collaborating with AI to push creative boundaries.

Location & Eligibility

Where is the job

São Paulo, Brazil

Remote within one country

Who can apply

Listing Details

Posted: June 10, 2026
First seen: June 10, 2026
Last seen: June 11, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 76%
Scored at: June 10, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Cloudwalk

lever

CloudWalk is a global financial technology company that pioneers AI and blockchain-driven solutions, including payment processing and digital banking, through its brands InfinitePay (Brazil) and JIM.com (U.S.).

Employees

750

Founded

2013

Domain

Jobs

External application · ~5 min on Cloudwalk's site

Please let Cloudwalk know you found this job on Jobera.