Director, Facilities

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

The Director, Facilities is a senior leadership role responsible for the strategic management, operational excellence, and physical security of Clutch’s facilities and workplace operations. This role owns the end-to-end lifecycle of facilities across a growing, multi-location footprint, including large-scale manufacturing environments, retail/commercial locations, and corporate offices.

This position will build and scale a centralized facilities function from the ground up, establishing standards, systems, and teams to support Clutch’s continued growth while protecting high-value assets and ensuring safe, compliant, and efficient operations.

This is a fully on-site role.

• Establish and scale a centralized facilities function from the ground up
• Design, document, and implement standardized operating procedures
• Set the strategic direction for facilities, workplace operations, and physical security, ensuring alignment with business objectives
• Develop and execute multi-year roadmaps covering facilities planning, infrastructure upgrades, and workplace optimization initiatives
• Recruit, develop, and lead a high-performing team with a strong focus on service delivery, ownership, and cross-functional collaboration
• Build and manage a best-in-class vendor ecosystem, including sourcing, contract negotiation, and performance management

• Provide end-to-end leadership for the planning, upkeep, and continuous enhancement of corporate facilities and physical assets
• Oversee preventative maintenance programs, building systems, and sustainability initiatives
• Ensure compliance with building codes, occupational health and safety requirements, and environmental regulations
• Own and manage facilities-related operating and capital budgets, balancing service quality with cost control
• Oversee small repairs, minor construction, and site improvements across all locations

• Oversee cleaning staff and housekeeping programs to ensure consistent site standards
• Manage garbage removal, snow plowing, and landscaping services through annual tenders and vendor oversight
• Improve operational effectiveness through process optimization, standardization, and technology adoption
• Partner closely with IT, HR, Operations, and Real Estate to support productive, secure, and engaging workplace environments
• Ensure continuity, resilience, and operational readiness across all workplace services

• Oversee facilities-related inventory, tools, parts, and consumables
• Implement controls to reduce waste, loss, and unnecessary spend
• Ensure inventory usage is accurately tracked and aligned with maintenance activities

• Maintain a strong working knowledge of lease agreements across all locations
• Clearly distinguish landlord vs. tenant responsibilities for repairs and maintenance
• Coordinate landlord-required work and ensure company funds are not misallocated

• Lead the development and enforcement of Health & Safety policies and procedures
• Champion a proactive safety culture across all facilities
• Oversee inspections, incident reporting, and corrective actions

• Develop and maintain a comprehensive Security and Loss Prevention Plan
• Oversee physical security measures including access control, surveillance, and alarm systems
• Conduct ongoing risk assessments and implement mitigation strategies
• Act as a liaison with law enforcement, emergency responders, and third-party security partners when required
• Champion a proactive culture of safety, preparedness, and security awareness throughout the organization

• 10+ years of progressive leadership experience in property/facility management and operations
• Proven facility management experience in a large-scale manufacturing setting with high value assets
• Strong technical knowledge of building systems, workplace technologies, and compliance requirements
• Demonstrated ability to lead multidisciplinary teams and manage cross-functional projects
• Proven financial management skills, including experience managing capital and operating budgets
• Exceptional communication, stakeholder management, and crisis response skills
• Preferred certifications: CFM (Certified Facility Manager), PSP (Physical Security Professional), PMP (Project Management Professional)
• Extremely proficient in Microsoft Office and Google Office Suite

• Autonomy & ownership – opportunity to create your own path and own your work
• Competitive compensation and equity incentives
• Generous time off program
• Health & dental benefits

• New, Permanent Full-Time