IT Help Desk Support Specialist

CLV Group is redefining what a Canadian real estate platform can be. As an integrated investor, developer, and operator, we acquire, transform, and manage real estate assets at scale. Our model combines disciplined capital allocation, bold redevelopment strategies, and operational excellence to generate durable long-term value.

We are not simply growing. We are building one of the most dynamic real estate platforms in the country.

Real estate shapes cities, communities, and lives. The spaces we create are homes, workplaces, and gathering places where life happens. That responsibility drives how we invest, build, and operate. From large scale office to residential conversions to complex mixed-use communities, we focus on unlocking potential and delivering real world impact through design, sustainability, and execution.

Our culture is rooted in passion, purpose, and a strong sense of community. We cultivate thriving environments where residents, businesses, and neighbourhoods flourish. Philanthropy and social responsibility are embedded into our DNA, ensuring that as we grow, so do the communities we serve. We want to show the world that a business can scale AND do good at the same time. 

With a landmark acquisition underway and a robust national pipeline, we are expanding our footprint, deepening our capabilities, and accelerating our trajectory. This is not incremental growth. It is transformational expansion that will shape the next era of our organization and the communities we serve. For investors, we offer disciplined growth, institutional strength, and long-term value creation at scale. For exceptional talent, we offer something rare: the opportunity to help build a category defining real estate platform from the inside. This is a moment to step into complexity, drive change, and leave a lasting mark on cities across Canada.

Learn more about CLV here:
https://www.clvgroup.com/ 

Learn more about our upcoming acquisition here
https://renx.ca/interrent-reit-agrees-to-4b-acquisition-by-clv-group-gic

About the Role

We are seeking a highly motivated and detail-oriented IT Help Desk Support Specialist to join our high-performing IT team. Known for delivering exceptional service and trusted across all levels of the organization—including senior leadership—our IT team plays a vital role in ensuring smooth and secure day-to-day operations across the company.

This is a Level 1 support position, and this is ideal for an individual who demonstrates strong technical aptitude, a proactive mindset, and a genuine commitment to providing outstanding internal customer service. You will serve as the first point of contact for technical support, contributing to the team’s reputation for excellence, responsiveness, and professionalism.

In addition to the duties typically expected of a Level 1 IT professional, you will be responsible for: 

Technical Support:

• Serve as the first point of contact for IT support requests, providing prompt and professional assistance to internal users across all departments.
• Troubleshoot and resolve hardware, software, mobile device, printer, and connectivity issues, escalating more complex matters as appropriate.
• Ensure timely and accurate logging, tracking, and resolution of support tickets in accordance with team service standards.
• Maintain clear and effective communication with users throughout the support process.
• Provide on-site support at company office locations as required.
• Support wireless telecom devices, including user support and hardware provisioning for iOS and Android devices.
  

User Onboarding & Equipment Setup:

• Support onboarding and offboarding processes, including provisioning user accounts, configuring laptops and mobile devices, and managing access to systems and tools.
• Set up and deploy new Windows and macOS workstations, printers, and other peripherals.
• Ensure all equipment is configured according to company standards and ready for deployment in a timely manner.
• Assist with equipment recovery and asset reassignment during employee offboarding.
  
  

Systems Maintenance & Documentation:

• Perform routine maintenance, software updates, and basic troubleshooting on user devices in coordination with senior IT staff.
• Assist in maintaining accurate inventory of hardware, software licenses, mobile devices, and IT assets.
• Contribute to internal knowledge base documentation and user training materials to support ongoing service improvements.
• Document troubleshooting procedures, resolutions, and support activities.
• Assist with IT-related projects and initiatives as required.
• Repair and/or coordinate repair of hardware devices and peripherals.
  
  

Infrastructure & Device Support:

• Troubleshoot Windows, macOS, and mobile operating system issues in a corporate environment.
• Support network-connected printers, scanners, and other office technology.
• Assist with troubleshooting low-voltage systems including access control, intercom, and DVR systems.
• Support basic network connectivity issues and work with senior IT staff to resolve more complex networking problems.
  
  

The IT environment you'll support includes:

• Windows 11 desktops and laptops.
• macOS desktops and laptops.
• Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Network-connected printers and scanners.
• Corporate-managed iPhones, Android devices, tablets, and iPads.
• Access control, intercom, and DVR systems.
  
  

Qualifications:

• 1–2 years of experience in an IT support, help desk, or related technical support role, or relevant technical training.
• Experience supporting Windows, macOS, iOS, and Android devices.
• Experience supporting Microsoft 365 applications and common business software.
• Basic understanding of TCP/IP networking, DNS, DHCP, and wireless networking.
• Strong verbal and written communication skills, with a calm and courteous approach under pressure.
• Demonstrated commitment to accuracy, organization, and confidentiality.
• Strong customer service orientation and interpersonal skills.
• Excellent troubleshooting, problem-solving, and technical research skills.
• Ability to manage changing priorities and work effectively in a fast-paced environment.
• A proactive, service-minded attitude with a willingness to learn and grow within a collaborative team environment.
• Valid driver's license and ability to travel between office locations as required.
  
  

Most importantly, we are a small yet mighty team. This is a roll up your sleeves, help where you are needed kind of role. We are looking for a new team member who will be a culture builder, someone who will lean in to help us build an engaged and positive work environment, and someone who will support our success when and as needed, as our team will do for you when you need it.

The approximate salary range for this role is $60,000 - $65,000 per year. Final compensation will be determined based on a variety of factors including skills, experience, educational attainment, professional designations, internal equity, and other job-related requirements. We recognize that individuals bring different skill sets, strengths, and career experiences, and we encourage candidates at all stages of their career to apply. If your experience or compensation expectations differ from the posted range, we still welcome your application, as we value potential, growth, and the unique contributions each person can bring to CLV Group.

This role is based in our offices five days a week, giving you the opportunity to work closely with your colleagues, learn from experienced professionals, and grow in a highly engaged team environment.

Learn more about our working at CLV here:
https://www.clvgroup.com/careers/talent-and-culture/  

We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

We strive to make our website and application process accessible to all users. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Please send an email to hr@clvgroup.com and let us know the nature of your request and your contact information. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

 

We are committed to ensuring a fair and transparent recruitment process. We sometimes use artificial intelligence (AI) tools in the initial step of the recruitment process to find candidates and compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

 

Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.

 

Only selected candidates will be contacted. No phone calls please.

 

We appreciate your interest in exploring this career opportunity with CLV Group!