Multi-Service Navigator

Safe Children, Stable Families, Successful Lives.

At CMCS (Cardinal McCloskey Community Services), our mission is to protect, empower and promote independence for at-risk children and families and those with developmental disabilities through quality community based services.

As the Multi-Service Navigator, you will play a key role in advancing Cardinal McCloskey Community Services' vision of operating as a fully integrated multi-service organization. This position is responsible for connecting children, adults, and families to the broad continuum of CMCS programs and services through holistic assessment, client engagement, and strategic cross-program referrals.

Responsibilities:

• Participate in intake activities to assist treatment teams with referral recommendations.
• Facilitate all internal referrals and collaborate with the designated program point person.
• Attend regular treatment meetings to assist in identifying resources for the client/ family.
• Serve as a resource to Staff for identifying appropriate internal and external programming.
• Monitor and track cross divisional and external referrals, ensuring closed-loop communication with the treatment team via the Electronic Health System.
• Maintain accurate and timely documentation in the Electronic Health Record (EHR).
• Identify and develop partnerships with other community-based service providers.
• Train Staff across the organization on full continuum of CMCS services and the Multi-service Approach.
• Support data collection and tracking in CMCS' multiservice dashboard, playing an active role in reviewing, interpreting and enhancing data in partnership with Program and QI leadership.
• Establish and maintain effective collaboration between team members between divisions and leaders throughout the organization to encourage knowledge sharing, maximum resource utilization, and collaborative problem solving, in support of the Multi-service approach.

Requirements:

• Bachelor's degree in Social Work, Psychology, Human Services, or related field (Master's preferred).
• Minimum of 5 years of experience in social services, case management, or care coordination.
• Strong understanding of internal referral systems and multidisciplinary team collaboration.
• Excellent communication, organizational, and documentation skills.
• Proficiency in using Electronic Health Records and Microsoft Office Suite.
• Working knowledge of government funding, program operations and management.
• Demonstrated capacity to use data effectively in planning and management.
• Demonstrated cultural competence in a very diverse environment; ability to work effectively and sensitively with diverse staff and clients.
• Bilingual in Spanish preferred.

CMCS offers:

• Medical, Dental & Vision Insurance
• 403(b) Retirement Plan
• Generous Paid Time Off
• Flexible Work Schedules

If you're ready to make a meaningful impact and be part of a compassionate, dedicated team, apply today and start your journey with CMCS!

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