Mental Health Worker - Mobile Crisis Intervention Team

The Mobile Crisis Intervention Team (MCIT) works collaboratively with the O.P.P. Haliburton. This collaboration aims to reduce the number of repeat callers who call Police Services in times of crisis due to mental health and substance use issues.  The Mental Health Worker (MHW) - MCIT provides assessment and follow up to individuals who come into contact with Police in a mental health crisis, liaising with community partners and Hospitals to ensure that clients are connected to appropriate services, diverting clients from engaging with the Police due to a mental health crisis.

This position is located in the Haliburton Area. Travel to and throughout Haliburton and the surrounding area is required. 

Location: Haliburton and surrounding area
Status: Full-Time Temporary (18 months)

Posting# MHW-MCIT-FTT-08-26

Wage: $31.88 to $33.35 per hour
Application Deadline: 12:00 noon on September 9, 2026

Key Responsibilities 

Client Supports

• Working at/out of a police detachment, respond to police calls and direction to attend in crisis situations
• Attend with Police Officers at police calls involving individuals who may be experiencing mental health issues or are in crisis
• Provide crisis intervention services to de-escalate immediate situation
• Utilize appropriate therapeutic approaches when dealing with potential aggression
• Immediate assessment of the individual’s mental health needs and, assessment of risk pertaining to the client’s mental health status
• Collaborate with Police, hospital, shelter, and other crisis intervention services to support the person and family to address immediate mental health needs
• Work from a trauma-informed and concurrent-disorder-informed approach
• Formulate and develop support/follow-up plan for individual and care providers
• Provide brief case management support and services for clients in their place of residence, and in the community
• Respond to requests from police for follow up and community linkages
• Assess, implement, and develop evidence-based, best-practice short term interventions based on principles of Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, and Motivational Interviewing, to promote improved psychological function and recovery
• Advocate and make appropriate referrals, with consent, for needed services and supports as identified in the client’s service plan
• Provide mental health, developmental disorder, physical health and concurrent disorder information to individuals, care givers and other service providers
• Ongoing assessment, monitoring and supporting clients working towards treatment goals.
• Perform mental health status assessments, where applicable and collaborate with psychiatrists and other medical practitioners
• Stay current on relevant legislation, best practices, treatment approaches, basic psychopharmacology and agency policies and procedures

Documentation

• Ensure all client documentation is accurately recorded in a timely manner, e.g., consents, progress notes, service agreements, crisis plans, safety reports, risk assessments etc. as required by agency and program policies and procedures
• Complete all required program-related data collection (e.g., statistics, outcome measures, e) in an accurate and timely manner
• Communicate and /or submit case notes or data as required by police, for their records, with appropriate consents
• Complete administrative tasks e.g., time sheets, expense claims, vacation requests, training
• Completion of O.C.A.N. assessments as appropriate

Other Activities

• Liaise with the Hospitals, Police, community partners
• Attend and participate at Situation Table
• Develop and promote collaborative partnerships with other service providers, agencies, and community partners
• Maintain positive and effective working partnerships with Police, hospital staff and community partners
• Participate in community outreach activities through the development of collaborative partnerships and through presentations, education and visits to community agencies and services as appropriate

Performance Management and Professional Development

• Participate cooperatively in the agency performance management process/system
• Stay current on relevant legislation and best practices, current research, policies, and procedures
• Participate in ongoing professional development and mandatory training
• Actively engage and participate in supervisory process

Health and Safety – Worker Responsibilities

• Work in compliance with the Occupational Health and Safety Act, applicable regulations and all organizational health and safety requirements and procedures to ensure the health and safety of clients, staff/colleagues, volunteers, and students
• Actively participate in workplace, departmental and job-specific health and safety orientation, education, and training
• Use or wear any equipment, protective devices or clothing required by the employer
• Operate any equipment and work in a way that does not endanger self or any other worker
• Comply with established policies, procedure and work practices regarding health and safety
• Identify and report workplace and job hazards, defects, and contraventions of the Act to the supervisor or employer
• Report health and safety problems to the supervisor or employer
• Notify the supervisor if clarification of a policy, procedure or safe work practice is needed
• Use initiative to reduce risk and apply discretion to solve problems, within scope of authority
• Work co-operatively with co-workers, supervisor, J.H.S.C. members and others
• Identify any workplace or job hazards at CMHA HKPR work sites, including defects and contraventions of the Act, reporting to their direct supervisor

Client Safety

• Adhere to C.M.H.A. H.K.P.R. client safety programs including program policies as well as infection control and prevention procedures.  In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety.  Report client safety incidents and suggested improvements to manager or delegate.

Quality Assurance Measures

• Work in compliance with Quality Assurance Measures as outlined in Reg. 299/10 of the “Services and Supports to Promote Social Inclusion of Persons with a Developmental Disability Act, 2008"
• Work in compliance with all C.M.H.A. H.K.P.R. Quality Assurance Measures policies and procedures

Other Duties as Assigned

• Attend, participate in team/staff meetings, and all-staff meetings as required
• Participate in agency quality improvement activities, e.g., accreditation projects, committees, special events, etc.
• Participate in quality improvement activities at the team/program level
• Participate in external committees as required
• Duties may change from time to time

Requirements of the Position

Education and Training

• Successful completion of Bachelor’s degree in the social/health science disciplines is preferred. A relevant post-secondary diploma combined with significant, demonstrated experience may be considered.
• We recognize that mandatory training before hire is an asset, however, successful completion of the training applicable to this role shall be requirements for continued employment in this position:
  • Health and Safety Training (including but not limited to the following)
  • Workplace Hazardous Materials Information System (W.H.M.I.S. 2015)
  • Infection, Prevention & Control
  • Workplace Violence
  • Accessibility for Ontarians with Disabilities Act
  • Applied Suicide Intervention Skills Training (A.S.I.S.T.)
  • Verbal Intervention (V.I.)
  • First Aid/C.P.R.
  • Ontario Common Assessment of Need (O.C.A.N)

Assets with regard to this position

• Completion of a Master’s degree is preferred, e.g., Masters of Social Work
• Formal education in Motivation Interviewing, Cognitive Behavioural Therapy, Dialectical Behavioural Therapy, Trauma Informed and Concurrent Disorders.

Related and Relevant Experience

Mandatory experience

• Minimum of three (3) years of experience working in the mental health field.
• Demonstrated knowledge of the Ontario Mental Health Act, The Health Care Consent Act, social service benefits, related legislation in Ontario and community resources in the Central East Local Health Integration Network.
• Demonstrated health assessment skills, sound clinical judgment and decision-making skills
• Demonstrated knowledge and skills in the provision of psycho-social assessment of individuals and families
• Demonstrated ability to be able to support the client holistically using the biopsychosocial model
• Demonstrated ability of successful case management experience in an interdisciplinary team environment
• Proven ability to demonstrate sound clinical judgment with respect to complex client situations
• Demonstrated ability to maintain a professional attitude, rational detachment and a problem-solving, therapeutic approach while working   with   sometimes challenging clients and in stressful situations
• Demonstrated ability to effectively utilize evidence-based interventions and treatments to address mental health
• Demonstrated ability to adapt treatment modalities to use with diverse clients
• Demonstrated knowledge and expertise in crisis intervention
• Solid knowledge of psychiatric medications
• Comprehensive knowledge of relevant legislation
• Demonstrated ability to effectively coordinate community resources
• Demonstrated knowledge of community mental health issues and resources
• Demonstrated ability to be flexible, manage changing priorities and make quick and sound decisions
• Demonstrated ability to work independently and the ability to be creative in order to find solutions to problems
• Superior skills required in communication, advocacy on behalf of clients, collaboration with inter-professional team, consultation with professional colleagues in community
• Demonstrated commitment to own professional development and ongoing education
• Effective written and verbal communication skills
• Excellent organizational skills: demonstrated ability to self-manage time and multiple ta
• Demonstrated ability to complete accurate and timely documentation
• Demonstrated ability to effectively manage change on an organizational and program level
• Demonstrated ability to work as part of a multi-disciplinary team 

Preferred experience

• Concurrent disorder or addictions experience
• Mental Health Case Management experience
• Experience in utilizing best practice modalities (e., Cognitive Behavioural Therapy, Dialectical Behavioural Therapy, Motivational Interviewing, Trauma- Informed Therapy)
• Lived expertise with a mental health concern or addiction, either personally or with a family member is an asset 

Other

• Satisfactory police records search and vulnerable sector screening
• Valid driver’s license
• Access to an Automobile in good repair and insurance coverage as required by agency policy
• Satisfactory work-related references

Working Conditions

• Work primarily in an office/clinic setting, Police Station and in the community, including client residences.
• Work directly with individuals with a with serious mental illness and/or dual diagnosis and/or addictions who are experiencing emotional and/or mental health issues and are working towards recovery, may be experiencing crisis instability and various levels of functioning, may be experiencing poverty
• Primary business hours with flexible hours pending client programming needs
• Transport clients in personal vehicle, as required
• There are multiple competing demands which require time management skills, the ability to be flexible and to prioritize
• There is a high volume of work as well as the unpredictable work, life-threatening situations for others such as instances of suicide