PFT - Director of Quality & Performance and Chief Privacy Officer

Under the supervision of the Chief Executive Officer, provide leadership, direction and support to the data decision support team in accordance with the organization’s strategic directions. Responsible for the stewardship of the Branch’s reporting and data quality obligations with consideration for risk management and in collaboration with other members of the executive team in the achievement of quality service delivery and reporting for Branch services and operations.

 

RESPONSIBILITIES & DUTIES:

Provision of strategic and directive advice for the corporate management of all areas of Data Quality and Performance for CMHA Windsor Essex including but not limited to:

• Data Quality and Compliance Oversight

• Ensure the development and implementation of policies, procedures and systems to ensure compliance with all applicable legislation, regulations, industry standards and organizational policies
• Ensure monitoring of regulatory changes and updates and coordination with relevant departments and teams to ensure timely compliance
• Establish and maintain quality assurance processes and protocols to uphold standards of excellence in products, services and operations
• Develop data management strategies and systems to ensure the accuracy, integrity and security of organizational data
• Ensure definition of key performance indicators (KPIs) and metrics to measure organizational performance across various departments and functions
• Ensure analysis of performance data to identify trends, assess effectiveness and drive continuous improvement initiatives
• Provide leadership for the accreditation process for relevant certifications
• Provide leadership for coordination of site visits or audits, and ensure compliance with accreditation requirements and required documentation
• Identify, assess and mitigate risks that may impact the organization’s operations, reputation or financial stability
• Develop risk management strategies, policies and procedures to proactively address risks and ensure business continuity
• Ensure the provision of training and education for employees on compliance requirements, quality standards, data management practices, performance metrics, accreditation criteria and risk management strategies
• Foster a culture of compliance, quality and continuous improvement throughout the organization

• Participation in strategic planning for the development of the strategic direction and implementation of the operational plan.

 

Privacy

• Developing, implementing, reviewing and amending privacy policies, procedures and practices
• Ensuring compliance with privacy policies, procedures and practices implemented by the organization
• Ensuring transparency of privacy policies, procedures and practices
• Facilitating compliance with PHIPA and its regulations

• Ensuring agents are aware of PHIPA and its regulations and their duties with respect to protecting privacy and the confidentiality of records of personal health information
• Ensuring agents are appropriately informed of their duties and obligations with respect to the privacy policies, procedures and practices implemented by the organization
• Ensuring that third party service providers are compliant with contractual privacy obligations by evaluating their adherence to the terms and conditions of agreement at least annually
• Directing, delivering or ensuring the delivery of the initial and ongoing privacy training and fostering a culture of privacy
• Conducting, reviewing and approving privacy impact assessments, as necessary
• Receiving, documenting, tracking, investigating, remediating, and responding to privacy inquiries and complaints
• Receiving, documenting, tracking, and responding to access and correction requests
• Receiving, documenting, tracking, investigating, and remediating privacy breaches or suspected privacy breaches
• Conducting and/or reviewing privacy audits

Departmental Management

• Manages direct reports including but not limited to delegation of work, daily supervision, managing performance, coaching, and conducting performance appraisals.
• Ensuring the development of employees through effective delegation of responsibilities, training and coaching and timely performance management.
• Coaches and mentors employees based on the code of conduct, strategic directives, ethics, values and management limitations developed by the organization.
• Ensuring that all activities are carried out according to legislated, recognized professional and provincial health reporting standards and agency policies.
• Ensuring that there are adequate processes and systems in place to collect statistical and clinical data to the extent needed so the Agency is able to make well informed decisions and to meet the reporting requirements as required by funders, legislation and to meet professional standards.
• Develop departmental goals that align with the agency’s strategic plan including establishing timelines, developing targets, assigning project objectives and measuring performance against targets and timelines.

Serves as the employee resource to the CEO, Board and the Quality Committee to provide information and reports for informed decision making.

• Advise the CEO and Board on Agency operations, developing and presenting reports, statistical data, and recommendations to support the Board in its role.
• In collaboration with the CEO prepares reports for the Board of Director’s meeting ensuring that significant information and recommended motions are provided to the Board of Directors for consideration and approval.

Provides administrative leadership and risk management.

• Participating as a member of the Senior Leadership Team, providing input on critical issues, participating in decision making affecting the entire Branch, formulating Branch stances on vital issues, developing draft policies for submission to the CEO.
• Initiating and implementing innovative quality, administrative, and data systems and procedures to respond to Branch needs, seeking appropriate consultation and approvals.

 

EDUCATION & SKILLS:

• Post-Secondary Degree in Health Science, Health Administration, Information Management, Business Administration, or Statistics or equivalent education and experience. An emphasis on Information Management or Health Informatics including training in data collection, extraction, analysis and management is required.
• Proficiency in report writing tools such as Cognos Workspace, J Reports, SQL and Crystal Reports, as well as other business intelligence software and/or AI will be an asset
• Relevant industry certifications are preferred. Five (5) or more year’s related experience, preferably in a health setting.
• Strong analytical skills combined with excellent report-writing skills is essential.
• Demonstrated knowledge of data analysis, and related computer applications.
• Working knowledge of systems including MS Office applications, business applications and specialized software. Specific knowledge on Microsoft products and operating systems is essential. 
• Prior exposure to Community Health Centre applications and experience navigating privacy standards is an asset

A VALID DRIVER’S LICENCE AND A MEANS OF TRANSPORTATION ARE REQUIRED FOR THIS POSITION.

 

Hours of Work:       Thirty-Five (35) hour work week. The agency’s regular hours of operation are Monday to Friday, 8:30 AM to 4:30 PM. Flexible hours are required to meet Agency needs.

 

Salary range:           $110,900 - $166,300 annually.

                                 This salary range is inclusive of the maximum earning potential of this role. Compensation within the range will be based on the experience of the incumbent.

 

Compensation includes a competitive and comprehensive benefit, Healthcare of Ontario Pension Plan (HOOPP), vacation and sick leave package.

 

Please submit your cover letter and resume clearly stating how your skills and experience meet the position requirements prior to the posting closing date.

 

Posting Date:         Thursday, June 18, 2026

Posting Deadline:  This posting will remain open for a minimum of 7 business days and/or until the position is filled.

 

We thank all applicants for their interest in employment at CMHA-WECB. We are however, unable to respond to individual calls. Only those individuals selected for consideration will be contacted for next steps. Thank you for your understanding.

 

We are dedicated to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all identities and experiences, as we believe that diverse perspectives strengthen CMHA. If you require accommodations during the application process, please contact us at hrteam@cmha-wecb.on.ca. 

 

Please note that candidacy for positions will require you to be authorized to work in Canada.

 

Please note that a satisfactory police vulnerable sector check is required as a condition of employment for all roles with CHMA-WECB.