Member Service Representative

Coast Electric is seeking a customer-focused and detailed-oriented Member Service Representative to join our team at our Poplarville Branch Office. This position plays a vital role in delivering exceptional service to our member-owners by assisting with account inquiries, payments, billing concerns, service request, and other member needs.

Coast Electric is committed to our values of Excellence, Trust, Safety, Innovation, Relationships, and Commitment while providing dependable electric services and improving the quality of life in the community we serve.

JOB RESPONSIBILITIES:

• Receive and process member payments accurately.
• Prepare and balance daily deposits and maintain payment records.
• Open, identify, and process mail and night deposit payments.
• Assist members with billing inquiries, account updates, and service-related questions.
• Resolve member concerns and complaints in a professional and courteous manner.
• Maintain accurate account notes and member records.
• Process account changes, including address updates, name changes, and meter readings.
• Assist commercial members with new service applications and account setup requirements.
• Promote Coast Electric and CoastConnect programs and services.
• Provide prompt, accurate, and courteous services to members, the public, and employees.

JOB REQUIREMENTS:

• High School Diploma or equivalent is required; high school diploma preferred.
• Must have a minimum of one year's experience working with the public.
• Strong customer service and communication skills.
• Proficient computer skills, including data entry and Microsoft Office applications.
• Ability to accurately handle cash, balance transactions, and identity counterfeit currency.
• Ability to work effectively in a fast-paced office environment while interacting with the public.
• Strong attention to detail and organizational skills.
• Ability to work both independently and as part of a team.
• Ability to work overtime and weekends during outages, storms, or emergency situations as needed.

Interested candidates should submit an application through Coast Electric's career portal by the posting deadline. You should receive a confirmation email once your submission is successful.

This job posting is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. Coast Electric reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EQUAL OPPORTUNITY EMPLOYER / VETERANS / DISABLED