Director, Global Manufacturing and Quality

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Director Global Manufacturing Global Quality function is responsible for driving operational excellence in nearshored manufacturing, quality & compliance of operations for Coates, ensuring high standards of product quality, vendor regulatory compliance, and performance improvement. The role leads strategic initiatives to optimize manufacturing efficiency, develop & strengthen quality management systems, and ensure adherence to internal standards, external regulations, and customer requirements across the Global segment. It works closely with global teams to define manufacturing strategy, establish & enforce quality standards, mitigate risks, and ensure new HW solutions are brought to market on time and within expected quality and cost targets. The role also manages the creation of BOM templates for all customer configurations and custom requirements for all Global programs. The position also oversees supplier quality compliance management, including monitoring ethical and regulatory standards. Functionally, the role is accountable for driving continuous improvement across manufacturing, quality, and compliance activities to deliver net margin benefits.

•Lead & manage Global contract manufacturing operations, balancing cost, quality and scale. Input into global supplier customization of new products for Global requirements.

•Owns the manufacturing engineering & strategy including site selection, transfer projects, capacity planning, and operational risk management

•Identifies segment improvement areas to reduce time-to-market, cost, quality improvement

•Foster strong Global supplier and manufacturing partner relationships to ensure reliability, agility & continCorporates improvement.

•Introduce a Global Quality Management System (QMS) and ensure global alignment to ISO and regulatory/customer standards

•Establish, monitor, report on quality KPIs, lead initiatives to drive product quality/defect resolution

•Conduct manufacturing and supplier audits to assess & ensure compliance to quality standards.

•Lead corrective and preventive action (CAPA) processes to address systemic quality issues.

•Ensure products meet all applicable regulatory, environmental, & safety standards across all segments (e.g., UL, CE, FCC, RoHS, REACH).

•Champion compliance initiatives including training, documentation & certification management

•Proactively identify and mitigate operational, quality, and compliance risks in the supply chain and manufacturing network.

•Build, lead, and develop a high-performing Global manufacturing and quality team

•Collaborate cross-functionally with Product, Engineering, Supply Chain, Finance, Legal, & Commercial teams to align manufacturing and quality initiatives with business goals

•Define and manage Corporate budgets related to manufacturing, quality & compliance functions

•Provide strategic leadership in scaling operations to support business growth, including entry into new markets or technologies across the business

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.