Director, Sales & Operations Planning

United States·ChicagoFull-timeexecutive

OtherDirector

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Overview

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers.

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OtherDirector

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Lead North America’s integrated business planning strategy by overseeing end-to-end S&OP governance, aligning commercial, product, financial, and supply chain strategies, and driving organizational capability, operational excellence, and long-term business performance. This role serves as a strategic business leader responsible for advancing planning maturity, enabling executive decision-making, and ensuring scalable, financially aligned growth across the region.

•Own and continuously improve the end-to-end NAM S&OP process, calendar, and governance.

•Facilitate cross-functional alignment and resolve conflicts between demand, supply, and financial objectives.

•Partner with Product Management to integrate product lifecycle plans (launches, phase-ins/outs, promotions).

•Define and own North America’s S&OP/IBP strategic roadmap

•Lead executive S&OP governance and enterprise decision frameworks

•Shape portfolio, lifecycle, and commercial planning strategy

•Own enterprise demand strategy by establishing forecasting governance, improving forecast quality, and enabling data-driven commercial planning decisions.

•Identify risks and opportunities associated with portfolio changes.

•Build organizational planning capability and succession

•Influence enterprise-wide financial and operational trade-offs

•Sponsor planning technology investments and analytics modernization

•Lead cross-functional supply and demand integration to optimize service, inventory, capacity, and profitability while proactively mitigating enterprise risks.

•Enable fact-based decision-making through clear scenarios and recommendations.

•Drive accountability across functions for performance outcomes.

•Drive regional S&OP transformation through process modernization, digital planning capability, and scalable governance frameworks.

•Serve as strategic advisor to executive leadership on demand, supply, and business performance

•Enterprise leadership

•Strategic transformation

•Financial acumen

•Executive stakeholder influence

•Ability to connect operational plans with financial and strategic objectives.

•Strong analytical skills with the ability to interpret complex data and generate insights.

•Scenario planning at enterprise scale

•Change leadership

•Strong facilitation and leadership skills without direct authority.

•Conflict resolution and decision-making capability.

•Governance architecture

•Team development

•Bachelor’s degree in Supply Chain, Business, Engineering, Finance, or related field (MBA or advanced degree preferred).

•12+ years experience in Supply chain, Demand Planning, Supply Planning, or S&OP/IBP roles.

•Proven experience leading or managing an S&OP or Integrated Business Planning (IBP) process.

•Proven ability to lead cross-functional teams and influence senior executive stakeholders across commercial, finance, product, and operational functions.

•Experience developing organizational capability through team leadership, succession planning, and scalable planning structures.

•Deep understanding of North American market dynamics, supply chain strategy, and integrated business planning best practices.

•Thrives & deliver robust S&OP processes within a highly project-oriented business

•Executive-level communication and decision-making skills, with the ability to present complex business scenarios and strategic recommendations clearly.

•Experience with planning systems (e.g., SAP IBP, Kinaxis, Oracle, Anaplan, Adaptive Planning) preferred.