Coatesgroup19d ago

Release Coordinator

Sydney,SydneyFull-timemid

OtherCoordinator

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers.

Technical Tools

OtherCoordinator

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Relase Coordinator supports the planning, coordination, and execution of software releases across environments by handling release administration, documentation, and coordination activities. Works closely with the Release and Environments Manager and cross-functional teams to ensure releases are well-prepared, accurately documented, and executed smoothly.

Release Coordination:

Support the end-to-end release process by coordinating tasks, timelines, and communications under the guidance of the Release and Environments Manager
Create, manage, and track Jira tickets to engage Operations and other teams for deployment and environment-related activities
Assist in maintaining the release calendar and ensuring all stakeholders are aligned on schedules and dependencies
Coordinate release readiness activities, including checklist tracking, approvals, and status updates

Documentation and Runbooks:

Author and maintain release runsheets and deployment documentation, ensuring accuracy and completeness
Ensure all pre-deployment, deployment, and post-deployment steps are clearly documented and reviewed
Support the continuous improvement of release templates, checklists, and documentation standards

Environment and Deployment Support:

Assist in coordinating environment usage and availability across development, QA, and production environments
Work with Operations and technical teams to schedule deployments and environment changes
Help track and escalate environment or deployment-related issues impacting release timelines

Communication and Reporting:

Provide timely updates on release status, risks, and dependencies to the Release and Environments Manager
Serve as a communications bridge and align globally distributed teams, mitigating deployment risks by managing status updates and handoffs across US, Europe, and Sydney time zones.
Document outcomes from release activities, including post-release notes and action items

Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or a related field (or equivalent practical experience)
1–3 years of experience in project coordination, PMO support, configuration management, or a related role within a technology or software delivery environment
Familiarity with ticketing and workflow tools such as Jira or similar platforms
Basic understanding of the software development lifecycle (SDLC) and Agile delivery models
Exposure to working with cross-functional teams, including development, QA, and operations
Strong written documentation skills, with attention to detail and accuracy