Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Senior Technical BA role will play an integral role and understand and convey the customer needs to the Engineering team to ensure the delivery of a solution that fits the client needs. In this role, you will be expected to liaise with a variety of stakeholders in translating actionable business requirements into functional and technical specifications including process mapping of functional flows. In addition to this, the role will be responsible to ensure all requirements are documented clearly and accurately to support the development lifecycle.

Collaborate with customers, product managers and business stakeholders to gather, analyze, and document technical and functional business requirements that meet business outcomes

Conduct workshops and interviews to elicit, validate, and document clear business requirements

Map client requirements into product epics/features

Decompose product epics/features into user stories/tickets with detailed functional and technical requirements, and clear acceptance criteria

Develop strong working relationships with internal stakeholders and external clients to define and confirm business requirements

Provide content for the Product Manager to include in external-facing product documentation describing features, business rules, and use cases

Create necessary artefacts, including capability gap analysis and process flow diagrams

Support the maintenance and update of user guides based on functional changes as projects are delivered

Support the creation of UAT test cases with the consideration of client acceptance scenarios and conduct internal UAT of delivered features

Facilitate the creation of traceability matrices from detailed requirements to test cases

Identify opportunities to improve internal processes and practices and propose practical solutions to be implemented

Conduct research and develop a thorough understanding of customer needs and new technologies in collaboration with Product Managers to ensure alignment with Product vision

Cross team collaboration to manage functional dependencies and ensure these are considered as part of sprint planning and during sprints

Able to get into detail in terms of technical solutions to influence the best options for functional changes that still meet business needs but also meet strict project schedules

8+ years experience within a similar role

Tertiary qualification in Computer Science, Software Engineering or related field

Experience in Digital Software for 5+ years (preferred)

Experience creating detailed functional specifications for Digital software products (5 years)

Experience using Figma to create or update wireframe designs as required

Experience working in both agile and waterfall methodologies

Experience using Jira and Confluence

Knowledge of BABOK and business process mapping methods

Senior Technical BA

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