IT Support Engineer

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future!

• Extensive experience supporting and administering Mac, Google Workspace, and Slack.

• Experience supporting and administering MDM (ie. Kandji/Iru or JAMF)

• Strong Okta and Okta Workflow knowledge (Okta Certified Professional/Administrator preferred).

• Familiarity with API orchestration platforms (e.g., Okta Workflows), cloud platforms (AWS, GCP, Azure), GitOps, IaC tools (Terraform), and network authentication protocols (RADIUS).

• Experience with scripting languages (Python) and Google Apps Manager (GAM).

• Solid understanding of networking concepts and internet tooling (Wi-Fi, routers, switches).

• Experience supporting Google Meet and room schedulers.

• Familiar with SOC2 and ISO27001 compliance standards

• Serve as the first point of contact for IT support requests globally during your shift.

• Provide on-site and remote support, including basic troubleshooting, device setup, and video conferencing assistance.

• Monitor and maintain the device fleet to ensure optimal performance.

• Oversee in-office networking, AV systems, and Wi-Fi infrastructure (routers, switches, WAPs).

• Order and track laptop shipments for the USA region.

• Collaborate with internal teams for employee onboarding and offboarding.

• Document and update IT procedures and SOPs.

• Identify, troubleshoot, and resolve issues for our tools and systems, like Google Workspace, Slack, and Notion.

• A tinkerer who thrives on solving technical challenges with all kinds of technology.

• Organized, thoughtful, and passionate about supporting teammates and improving operational efficiency.

• A clear communicator with a knack for creating processes and training others.

• Hands-on and eager to tackle a variety of tasks, from troubleshooting to system optimization.

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply!

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.