Coins28mo ago

Phone Support Associate

Philippines·Taguig CityFull-time Employeemid

OtherSupport

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Quick Summary

Overview

Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users.

Technical Tools

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Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Join the leading Crypto Brand in the Philippines!

Who we are

We are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.

Handle inbound and outbound voice communication and coordination related the Coins customer’s account and transactions

Serve as the voice of the customer and ensure that each customer query and issue has an outcome and appropriate actions are taken.

Maintain a culture of high quality support and proactively suggest points for improvement in existing SOPs together with the team

Stay updated on best practices, propose strategies and proactively take initiatives forward

Perform inbound and outbound calls to customers for any marketing related concern.

Provide phone support with all documentation needed on their applications.

Perform other related duties and tasks as may be required from time-to-time

Passionate about building lasting customer relationships and optimizing processes

Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent

Strong verbal and written communication skills in both English and Filipino.

Experienced in handling customer inquiries via multiple channels (i.e. phone support, emails and chat)

Amenable to work in a shifting schedule - morning, afternoon and graveyard shifts

Strong analytical skills and knowledgeable in Google Suite programs

Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment

Thinks fast under pressure and solves problems on the go without being overwhelmed

Trustworthy and able to protect confidential information with discretion

Meticulous, detail-oriented, and able to work quickly without supervision

Discreet and upholds customer privacy and confidential information

Has a track record for getting things done - drive, ownership, and execution is at the core of our culture

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.