Store Manager

United States·Tanger Outlets Sevierville - SeviervilleNormalmid

RetailStore Manager

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Quick Summary

Overview

Directs and controls all in-store activities to achieve sales and profitability targets,

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RetailStore Manager

Directs and controls all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. The store manager will set the strategic direction of their store location to achieve all objectives and projects assigned by Cole Haan while establishing a healthy team culture and store environment.

CORE ACCOUNTABILITIES:

Deliver financial results:

Drive financial growth by achieving sales and key KPI goals
Exceed store EBITDA budget through responsibly managing payroll, supplies, and facilities
Coach and develop staff to exceed individual and store goals

Build a dedicated and good-natured team:

Create and maintain a positive store environment by leading and developing a quality store team
Directly responsible for the recruitment, hiring, training, and building a talent pipeline
Urgently address performance issues using the Company tools

Create a culture of customer obsession that caters to the extraordinary achiever:

Deliver extraordinary customer service through your store team
Execute and maintain visual merchandising standards consistent with company expectations
Consistently communicate customer, market, and product feedback

Deliver operational consistency:

Achieve all operational objectives with regards to loss prevention, health, and safety
Manage team to ensure compliance of all company policies and procedures

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

Full-Time Position
College degree preferred or related field experience
Candidates must be at least 18 years of age
Store management experience preferred
Must have open availability and the ability to work a flexible schedule to meet the demands of a retail business, which may include nights, weekends, and holidays based on business needs
Must have an independent work ethic, time management skills, and personal accountability
Knowledge in driving sales, business acumen, customer service, merchandising, inventory control, and loss prevention
Demonstrated ability to lead a team to coordinate operational tasks, including receiving shipment and maintain store cleanliness; will participate in those tasks when additional support is needed
Able to coordinate and manage a team to accomplish multiple tasks in a fast-paced environment
Knowledge in staffing, coaching, counseling, training, development, employee corrective action and performance management
Demonstrated ability to lead and create a team-oriented environment
Able to effectively communicate in verbal and written English
Strong computer skills including POS Systems and Microsoft Office
Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities
Ability to lift, push, and pull up to 25-50 pounds occasionally