Customer Service Representative (6-month Contract - Oct Start)

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! If you love helping people and thrive in a customer service environment, this role is for you. At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.

As a Member Advocate Contractor, you’ll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

• →Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support 
• →Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• →Deliver a consistently positive customer service experience, treating every call and email as a chance to make someone's day a little easier
• →Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
• →Reporting into a Team Lead, this will be an essential role at Collective Health

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes 
• You are technologically savvy 
• Maintain composure and compassion when balancing a high volume of tasks

• 1+ years of experience in a fast paced work environment 
• 1+ years experience in customer service at a call center or another people-facing setting
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience 
• Bachelor's or Associate's degree

This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT).

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