Principal Product Manager, Front-end RCM Agents

Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.

Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.

There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.  .

Most claim denials are preventable. Eligibility not verified. Benefits misread. Prior auth missed. These failures happen before a claim is ever submitted, but most systems only react after the denial shows up.

We’re building front-end RCM agents that prevent those failures by default. That means AI agents that navigate payer portals, interpret benefits in real time, flag prior auth requirements/submissions, and surface accurate cost estimates at the point of care.

You'll own the strategy for front-end RCM automation, set direction across eligibility, benefits, prior auth, and cost estimation, and build the systems that make denials preventable by default.

We're already inside leading provider groups, integrated across 20+ EHR systems, and scaling quickly. The foundation is there. The opportunity is to go much further.

We're a small, high-ownership team. You'll work on real problems with real constraints, stay close to customers, and see your work directly change how healthcare organizations operate.

Please Note: This role is hybrid - candidates located in the San Francisco Bay Area only will be considered.

This role is responsible for defining the problem, not just delivering a roadmap.

Denial prevention in healthcare is not a solved space. The workflows are fragmented, payer rules are inconsistent, and much of the logic still lives in people’s heads. Most “solutions” automate pieces of the process but don’t actually prevent denials.

You will define what denial prevention means as a product.

As Principal Product Manager, you will own the strategy and execution for our frontend RCM agents systems that prevent denials before a claim is billed. This includes areas like eligibility, benefits interpretation, prior authorizations, and cost estimation.

You’ll operate in a high-ambiguity environment where the problem space is still being shaped. You’ll decide where we play within this product area, what we build, and what “good” looks like. You will also define what we do not build, and where we choose not to compete. You’ll work closely with engineering to build agent-based systems that combine LLMs, real-time data, and browser automation to replicate and improve how top RCM teams operate today.

You will also be expected to influence beyond your team. This includes shaping how leadership thinks about this product area, partnering deeply with GTM, and representing the product in conversations with customers and partners.

This role requires strong product judgment and deep RCM domain expertise. The ambiguity in this space lives inside the domain itself.