Senior Manager, Platform Operations

You'll manage the team that keeps the Collibra Platform running and current for every enterprise customer, around the clock, spanning incident response, change management, release execution, and the health of the fleet that powers it.

You'll report to the Senior Director of Reliability Engineering & Operations and oversee the team directly, partnering closely with two technical leads who anchor deep expertise across the team's two domains.

This is a highly visible, business-critical function. When this team is at its best, customers don't notice it. Their environments are healthy, current, and secure. When it isn't, the whole company feels it. We're looking for someone who treats that responsibility as a craft, not just a job.

Our customers are our true north. Every alert answered, every release shipped, and every patch applied is in direct service of the enterprise customers running on this platform.

• Own 24x7 incident response, SaaS customer operations, and change management in order to deliver consistent platform reliability for every enterprise customer
• Direct deployment and fleet operations across thousands of virtual machines underpinning the Collibra Platform, including weekly release delivery, in order to keep customer environments healthy, current, and secure
• Build succession and development plans across the team's two technical domains in order to create space for the team's strengths to surface and grow
• Advance AI-powered automation across incident remediation, release delivery, and internal tooling in order to reduce manual toil and continuously modernize how the team operates
• Partner across engineering, product, security, finance, and support organizations in order to align priorities, resolve cross-team dependencies, and maintain compliance in a regulated environment

• 7+ years of experience in engineering, with at least 3+ years in a leadership or management role, overseeing incident response, release, or deployment operations for customer-facing SaaS production environments
• Experience managing 24x7 production operations for customer-facing systems, including on-call rotation and escalation models
• Experience operating within a FedRAMP or comparable regulated compliance environment, including continuous monitoring and audit cycles
• Experience with cloud infrastructure at enterprise scale, including AWS, AWS GovCloud and GCP. Azure experience is a plus.
• Experience managing distributed infrastructure fleets, virtual machines, containers, or equivalent, supporting production SaaS environments

• Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows
• A bachelor's degree or equivalent related working experience is required
• Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil

• Balance hands-on technical depth with people leadership, staying credible in an incident or a release window while building growth paths for the team around you
• Operate with urgency under production pressure while preserving rigor and rollback discipline
• Think strategically about how the team and its practices should evolve, not only how to run today's process
• Communicate operational health directly and blamelessly, even when the news is difficult
• Apply infrastructure automation and observability tooling such as Ansible, Terraform, Python, Kubernetes, and platforms like Datadog or Prometheus/Grafana

• Build working relationships with both technical leads and the full team across the two operational domains
• Gain fluency in current incident response, release, and change management processes, including FedRAMP audit and control obligations
• Get current on active projects and initiatives across both domains, and assess where team development, succession planning, and operational health reporting stand today

• Actively participate in incident response and release cycles as a hands-on contributor
• Have a development and succession plan in motion for both technical domains
• Identify at least one workflow suited for AI-driven automation and begin scoping it
• Stand up a regular operational health reporting cadence, covering MTTR, MTTD, and change failure rate, for leadership visibility
• Build working partnerships across engineering, product, security, finance, and support organizations

• Show measurable progress against a formal development and succession plan across both domains
• Have implemented at least one AI-driven improvement to incident remediation, release delivery, or internal tooling
• Demonstrate measurable improvement in at least one operational health metric, such as MTTR or change failure rate, in at least one domain
• Shape a documented point of view on how the team's operating model evolves for an AI-first future